Q
Hi everybody
I´m planning the new quality objectives in ISO 9001 2008
For example:
We Have defined them with the help of the General Director
1. Scrap
Reduce all scrap by 10%
2. Product rejections
Not to exceed 2 %
3 Customer complaints
Reduce by 5%
4.Customer returns of all Products
Reduce by 10%
5. Customer satisfaction
by 80%
These objectives have to be evaluated yearly an actions have to be taken
to correct or improve every year.
To support such objectives, I have defined KPIs for all the processes.
which are monitored in monthly basis.
For sales, delivery, purchase, Quality, Production,etc. in case of deviations, actions have to be taken to back to track again.
The question is, should I add kpis to top management additionally?
e.g. # yearly improvement projects, # processes complying goals (monthly)
,% of compliments in pending compromises in every management review meetings?
Does it make sense?
The idea is to have more compromise in him, with the Management system
Naturally, the point is not to define something that duplicates in the rest of the processes.
Please share your experiences
Thanks
I´m planning the new quality objectives in ISO 9001 2008
For example:
We Have defined them with the help of the General Director
1. Scrap
Reduce all scrap by 10%
2. Product rejections
Not to exceed 2 %
3 Customer complaints
Reduce by 5%
4.Customer returns of all Products
Reduce by 10%
5. Customer satisfaction
by 80%
These objectives have to be evaluated yearly an actions have to be taken
to correct or improve every year.
To support such objectives, I have defined KPIs for all the processes.
which are monitored in monthly basis.
For sales, delivery, purchase, Quality, Production,etc. in case of deviations, actions have to be taken to back to track again.
The question is, should I add kpis to top management additionally?
e.g. # yearly improvement projects, # processes complying goals (monthly)
,% of compliments in pending compromises in every management review meetings?
Does it make sense?
The idea is to have more compromise in him, with the Management system
Naturally, the point is not to define something that duplicates in the rest of the processes.
Please share your experiences
Thanks