sorry,i am sure that they are are doing service only and not a manufacturer
Some hints can be found in your job scope which you posted earlier.
Maintain and develop quality standard of equipment with direct responsibility to monitor and control quality to meet minimum standard level for CHEP service centres and agencies (1)
Develop and drive processes for analysing quality defects, identifying key drivers and root causes, and driving improvements in the process(2)
Conduct quality audits per operations manual guidelines and ensure proper controls are in place to maintain quality standards that meet or exceed customer expectations(3)
Develop procedures to provide continuous improvement around quality
Interact and develop a partnership with the repair teams, service centre executives & supervisors to ensure compliance to CHEP standards and SOP?s
Establish quality metrics for the operations that drive awareness, action, and continuous improvement in quality daily (4)
To be facilitator to advise and support internal and external customers on quality issue, including inspection at customers locations when required (5)
Ensures customer-centric focus in day to day operations (6)
Develop and drive processes for analysing quality defects, identifying key drivers and root causes, and driving improvements in the process(2)
Conduct quality audits per operations manual guidelines and ensure proper controls are in place to maintain quality standards that meet or exceed customer expectations(3)
Develop procedures to provide continuous improvement around quality
Interact and develop a partnership with the repair teams, service centre executives & supervisors to ensure compliance to CHEP standards and SOP?s
Establish quality metrics for the operations that drive awareness, action, and continuous improvement in quality daily (4)
To be facilitator to advise and support internal and external customers on quality issue, including inspection at customers locations when required (5)
Ensures customer-centric focus in day to day operations (6)