R
Rachel
Addressing Training in 9K2K Docs
Mornin' everyone...
Here's my rub - I'm having a bit of a challenge with figuring out how to address training in my process docs. Background: my doc system consists of the 6 required docs, plus a set of "process" SOPs - ordering process, R&D operations, purchasing operations, and so on, up to shipping operations. These SOPs are broken up into "auditable" processes. The only process doc that I'm writing that *isn't* from clause 7 is a management review SOP - because the management responsibility clauses can only be fully audited by a few of our internal auditors (for confidentiality reasons).
Anyway, sorry about the ramble - our internal auditors have been trained, and advised that when they audit, they now have to take into account a number of issues (not just their main processes): they also have to account for training, for QA, for infrastructure, for control of NCP, and so on. I don't want to write docs for these clauses (except for 8.3, of course), because they should be audited with processes and not as stand-alone issues - but I also don't want to dumb down my system by writing "all employees must be trained" in every single SOP. Has anyone come up with a way to "gently remind" their auditors of the need to audit all peripheral processes? I'm sure that it'll become second nature, but for this painful transition period it's got to be emphasized...
(Sorry if this seems like a silly question - I'm reading it over now and it seems a little dumb, but I'm seriously struggling with this...)
Cheers,
-R.
PS: Has anyone seen the new "Mr. Pareto-Head" cartoon in this month's "Quality Progress" magazine? I knew I'd reached a new geeky low when I found myself laughing at a joke with the words "standard deviations" in it...
Mornin' everyone...
Here's my rub - I'm having a bit of a challenge with figuring out how to address training in my process docs. Background: my doc system consists of the 6 required docs, plus a set of "process" SOPs - ordering process, R&D operations, purchasing operations, and so on, up to shipping operations. These SOPs are broken up into "auditable" processes. The only process doc that I'm writing that *isn't* from clause 7 is a management review SOP - because the management responsibility clauses can only be fully audited by a few of our internal auditors (for confidentiality reasons).
Anyway, sorry about the ramble - our internal auditors have been trained, and advised that when they audit, they now have to take into account a number of issues (not just their main processes): they also have to account for training, for QA, for infrastructure, for control of NCP, and so on. I don't want to write docs for these clauses (except for 8.3, of course), because they should be audited with processes and not as stand-alone issues - but I also don't want to dumb down my system by writing "all employees must be trained" in every single SOP. Has anyone come up with a way to "gently remind" their auditors of the need to audit all peripheral processes? I'm sure that it'll become second nature, but for this painful transition period it's got to be emphasized...
(Sorry if this seems like a silly question - I'm reading it over now and it seems a little dumb, but I'm seriously struggling with this...)
Cheers,
-R.
PS: Has anyone seen the new "Mr. Pareto-Head" cartoon in this month's "Quality Progress" magazine? I knew I'd reached a new geeky low when I found myself laughing at a joke with the words "standard deviations" in it...