Re: KJ Method - Kawakita Jiro - Affinity Diagram
THe KJ method is an affinity diagramming method with rigorous disciplines to ensure that the team achieves a clear and agreed understanding of the answer to a focus question. Here is a good overview:
(broken link removed). I used this in the early 90's when we were implementing TQM as part of the Center for Quality Management under the leadership of Shoji Shiba. The detailed process almost runs itself and is almost magical in building a team understanding and revealing unexpected insights.
But I've lost my notes, which is why I'm Googling for a step by step guide. The details are really important (e.g NEVER allow more than three notes in a group; pay close attention to the level of abstraction of each stage; write sentences; NO TALKING at certain critical stages, checkpoints at key points: no going back...) so if anyone can help I'd be eternally grateful.
And yes, the CQM charge now.
Though not THAT heavily.