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All the TC 176 documents - ISO 10020 - Customer Satisfaction Monitoring and Measuring

Sidney Vianna

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#1
ISO TC 176 is developing a number of documents concerning customer satisfaction. ISO 10020 deals with Customer Satisfaction Monitoring and Measurement and is in Working Draft Mode.

Check the list
 
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Howard Atkins

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Re: All the TC 176 documents - ISO 10020 - Customer Satisfaction Monitoring and Measu

As usually you keep us all up to date:applause: :applause:
 
A

alekra

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Re: All the TC 176 documents - ISO 10020 - Customer Satisfaction Monitoring and Measu

Dear All,

Any news on ISO 10020 that can be shared?
 

Sidney Vianna

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Re: All the TC 176 documents - ISO 10020 - Customer Satisfaction Monitoring and Measu

Dear All,

Any news on ISO 10020 that can be shared?
From link.
ISO 10020 on Customer Satisfaction Measurement
WG 14 met to continue their work on a future ISO document on monitoring and measuring customer satisfaction. It is anticipated that ISO will reassign the number “ISO 10004” to this document to stress its use in conjunction with the other customer satisfaction standards in the SC 3 portfolio. SC 3 will examine the possibility of moving the document from its current designation as a Technical Specification to that of an International Standard. This will be done through a new work item proposal after the technical specification has been published.
 
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