Allowed no manuals, technical instructions traceability in products ISO 9001?

Q

QAMTY

#1
Hi all
For traceability we print some small letter, numbers in order to identify our products (manuals, technical instructions).
However some clients require no to print anything on manuals, if we do this, are we uncomplying the iso clause?
Is it possible to cover this nonconformity by telling that is a client requirement?
Thanks in advance
 

Helmut Jilling

Auditor / Consultant
#2
Hi all
For traceability we print some small letter, numbers in order to identify our products (manuals, technical instructions).
However some clients require no to print anything on manuals, if we do this, are we uncomplying the iso clause?
Is it possible to cover this nonconformity by telling that is a client requirement?
Thanks in advance
Please explain more...why are you doing traceability on a manual?
 
Q

QAMTY

#3
Thanks for your response
Our products are printed manuals, labels
, printed signs, etc.
So when a product resulted with non conformance and want to know the id of the product, we just check the id.
Normally we include the id in a corner of the manuals (very small printed text)for traceability.
hope to have explained it well.
Thanks
 
Last edited by a moderator:

dsanabria

Quite Involved in Discussions
#4
Hi all
For traceability we print some small letter, numbers in order to identify our products (manuals, technical instructions).
However some clients require no to print anything on manuals, if we do this, are we uncomplying the iso clause?
Is it possible to cover this nonconformity by telling that is a client requirement?
Thanks in advance
So that we understand it better:

1. You are a print shop and the product that you provide is Manuals for the customer product.

2. During contract review - is this topic brought up as part of traceability with the customer? or do they prefer to place their own number?

3. Why do you want to keep track on customer product>

should the product number be enough for you?

Give us additional feedback so we could provide a better answer.
 

John Broomfield

Staff member
Super Moderator
#5
Hi all
For traceability we print some small letter, numbers in order to identify our products (manuals, technical instructions).
However some clients require no to print anything on manuals, if we do this, are we uncomplying the iso clause?
Is it possible to cover this nonconformity by telling that is a client requirement?
Thanks in advance
QAMTY,

Could you invest in invisible barcoding or use invisible ink detectable by UV light?

That would make any nonconforming print work traceable to its process, machine and shift.

John
 

somashekar

Staff member
Super Moderator
#6
If customer gives the artwork, just print that.
If you are printing material about your product, then what you say makes perfect meaning.
If you are just a printer, why do you want to introduce your traceability.
 

Helmut Jilling

Auditor / Consultant
#7
Thanks for your response
Our products are :printed manuals, labels
, printed signs, etc.
So when a product resulted with non conformance and want to know the id of the product, we just check the id.
Normally we include the id in a corner of the manuals (very small printed text)for traceability.
hope to have explained it well.
Thanks
Traceability is not likely to be a requirement. It is not applicable to manuals and documents. What you are describing sounds like product identification.

Perhaps a revision date or code on the inside? Then you can make a matrix that shows the revision date, and the title of the document. Or, perhaps that invisible ink method would solve your problem. But then you have to run another print color for the invisible ink, or an imprint.
 
Q

QAMTY

#8
Thanks dsanabria (answers in red color)
So that we understand it better:

1. You are a print shop and the product that you provide is Manuals for the customer product. Yes

2. During contract review - is this topic brought up as part of traceability with the customer? or do they prefer to place their own number?
Sometimes is a requirement of the client and some times do not.

3. Why do you want to keep track on customer product>
In order to identify in an easy way in field or on site the product which is in problem

should the product number be enough for you?
YES (that is what we print on it)

Give us additional feedback so we could provide a better answer.
Thanks
 

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