Originally Posted by ISO 9000:2005
4.3 Use of quality management principles
To lead and operate an organization successfully, it is necessary to manage it in a systematic and visible manner.
The guidance to management offered in this International Standard is based on eight quality management principles.
These principles have been developed for use by top management in order to lead the organization toward improved performance. These quality management principles are integrated in the contents of this International Standard and are listed below
a) Customer focus
Organizations depend on their customers and therefore should understand current and future customer needs, should meet customer requirements and strive to exceed customer expectations.
b) Leadership
Leaders establish unity of purpose and direction of the organization. They should create and maintain the internal environment in which people can become fully involved in achieving the organization's objectives.
c) Involvement of people
People at all levels are the essence of an organization and their full involvement enables their abilities to be used for the organization's benefit.
d) Process approach
A desired result is achieved more efficiently when activities and related resources are managed as a process.
e) System approach to management
Identifying, understanding and managing interrelated processes as a system contributes to the organization's effectiveness and efficiency in achieving its objectives.
f) Continual improvement
Continual improvement of the organization's overall performance should be a permanent objective of the organization.
g) Factual approach to decision making
Effective decisions are based on the analysis of data and information.
h) Mutually beneficial supplier relationships
An organization and its suppliers are interdependent and a mutually beneficial relationship enhances the ability of both to create value.
Successful use of the eight management principles by an organization will result in benefits to interested parties, such as improved monetary returns, the creation of value and increased stability.
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