Analysis of Data (Rookie Auditor Needs Help) - AS 9100 8.4

B

Brian0612

#1
I am conductiong an internal audit for AS9100 8.4 and I am having a problem getting the employees that I am interviewing to understand my audit questions. I am asking how is data analyzed to demonstrate the suitability and effectiveness of the quality management system. I ask this question in relation to Customer Satisfaction, Conformity of products, suppliers, etc.

Can someone give me an idea as to how to better explain clause 8.4 to make it easier to understand?

What would be a good example of an answer to the above question which would demonstrate compliance?

Thanks in advance

Brian
 
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K

kiwisfly

#2
Re: AS 9100 8.4 Analysis of Data (Rookie Auditor Needs Help)

Hi Brian

Customer satisfaction data can be gathered by a survey. You could check the analysis of this data by asking the Managers what review of the survey responses was undertaken, what trends or comments were noted, what action has been taken to address the results of the analysis.

For non-conforming product, data from the production line detailing non-conforming product could be analysed to find root causes of the faults, general trends and overall lowering of Cost of Quality.

Supplier performance could be analysed against metrics such as on-time delivery to your plant, quality of products delivered and how quickly suppliers respond to problems when they arise. Improving this results in a more efficient supply chain.

I hope this helps.
 

howste

Thaumaturge
Super Moderator
#3
Re: AS 9100 8.4 Analysis of Data (Rookie Auditor Needs Help)

Clause 8.4 is not a stand-alone clause - it's joined at the hip with 5.4.1, 5.6, and 8.2.3 (among others). In addition, clauses 5.5.3 and 6.2.2e are relevant here.

For the process owner I would ask questions like:
"What's being measured that tells you the process is getting the results we need?

To employees working in the process (controlling outputs) I would ask things like:
"What feedback do you get that tells you your process works?"
"How do you know that downstream processes (and/or customers) get what they need from you?"
"What metrics can you have an effect on?"

By the way, everything listed in clause 8.4 (except supplier info) is required as inputs to the management review process (5.6.2). Supplier information is required in clause 7.4.1.
 
#4
I moved this thread to the Internal Auditing page leaving a permanent link from the AS9100 page. Hopefully we will get some good suggestions given the increase in traffic. :bigwave:
 

Randy

Super Moderator
#5
Who are you asking? If you're asking some floor flunky who isn't involved and couldn't care less the responses may be reasonable.

You 1st need to be sure you are asking for relevant information from relevant people.

Also, don't use compliance....use conformance.
 

Sidney Vianna

Post Responsibly
Staff member
Admin
#6
Who are you asking? If you're asking some floor flunky who isn't involved and couldn't care less the responses may be reasonable.

You 1st need to be sure you are asking for relevant information from relevant people.
:agree1:That is an excellent point. The right question being asked to the wrong person is a source of many misunderstandings during audits.....
 
B

Brian0612

#7
Who are you asking? If you're asking some floor flunky who isn't involved and couldn't care less the responses may be reasonable.

You 1st need to be sure you are asking for relevant information from relevant people.

Also, don't use compliance....use conformance.
I am asking Department Managers. The answers I am getting includes the details of their process of data collection and analysis but does not include how they demonstrate suitability and effectiveness of the quality management system. Is the fact that they are performing data analysis and taking corrective action when appropriate enough to conform to the requirement? I have a surveillance audit next month and I want to be sure I'm OK.

Thanks for the input.
 

Jen Kirley

Quality and Auditing Expert
Staff member
Admin
#8
I am conductiong an internal audit for AS9100 8.4 and I am having a problem getting the employees that I am interviewing to understand my audit questions. I am asking how is data analyzed to demonstrate the suitability and effectiveness of the quality management system. I ask this question in relation to Customer Satisfaction, Conformity of products, suppliers, etc.

Can someone give me an idea as to how to better explain clause 8.4 to make it easier to understand?

What would be a good example of an answer to the above question which would demonstrate compliance?

Thanks in advance

Brian
1) How can you tell if your process is going well or not? (What are the measures, what kind of data is used, how well it's understood)

2) What kind of measurements are taken during this process - do you use charts? Let's look at them please. (What are the measures, attribute or variable, how charted, how well the auditee understands what to do - going into SPC maybe)

3) Where do these numbers go? What happens then? What does that look like - can we look at examples please? (Who gets the data, how it's responded to, follow up/corrective actions linked to data, management review elements maybe)
 

Randy

Super Moderator
#10
I am asking Department Managers. The answers I am getting includes the details of their process of data collection and analysis but does not include how they demonstrate suitability and effectiveness of the quality management system. Is the fact that they are performing data analysis and taking corrective action when appropriate enough to conform to the requirement? I have a surveillance audit next month and I want to be sure I'm OK.

Thanks for the input.
Again the question may be incorrectly phrased..........Are you asking about the system or what they are responsible for?

Basically effectiveness is demonstrated when planned courses of action are achieved and are objectives met. You can find that out by looking at what was required to be accomplished and verifying its accomplishment through the records being generated.

You seem to be making a maountain out of a molehill and asking questions where the answers should be obvious.

Compare results to requirements when looking at data for effectiveness.
 
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