Re: One year to ISO 9001 and 14001 transition deadline. ISO & IAF communique'
I have seen other stories on the origin of ISO 9001, but I remember in 1994 speaking with a fellow whose name I can't remember, but claimed to know the story and it goes back before 1987, obviously. I remember it was a fellow from Europe and he was one of the people giving a
Lead Auditor course (the first one of several I took over the years).
Essentially he said it came from the problem in Europe (as the EU was developing - think back to the 1960's and the "Common Market" as Europe continued to rise from the ashes of WW II) between countries where, for example, if a person/company in Germany bought from a company in Italy, and, for example, some was killed by a product.
Liability. This was especially critical when it came to automotive and products with potential safety issues. The original ISO 9001 was meant to ensure companies had certain documented systems and certain records which imposed upon them a liability aspect and would allow that to "cross borders". What it really came down to was a company having documented processes with records of having followed procedures. The original "Say what you do, do what you say, and document that you did".
Did it work? I guess it did to some degree, but over time ISO 9001's role was made obsolete by subsequent requirements specific countries have made and standards such as AS9100 and the oh so numerous medical device and drug standards (to address only 2 industries).
And you can see some of the downfall of its original intent in the elimination of required procedures and records. It now claims:
"The new ISO 9001 promotes enhanced leadership involvement in the management system, introduces risk-based thinking and aligns the quality management system policy and objectives with the strategy of the organisation..." As if companies did not assess risk before, and as if upper management is now going to be more involved because ISO 9001 says they have to. And
"Realising the benefits of the new versions will deliver improved performance." And a) define performance, and b) what evidence is there that ISO 9001 has been a significant driver in companies improving? This is a sales pitch - No more, no less.
I do want to say - I'm in no way "anti-" ISO 9001. It isn't bad per se. It's just that it is simplistic and really easy to comply with. In 1990 when I first saw it I said that it was totally basic requirements and I had never seen anything so simple before. My opinion hasn't changed.