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I recently completed a surveillance audit and received an improvement note on something I thought was unbelieveably trivial. I'll share it and you can tell me what you think.
I have an internal audit report that is available in electronic form for those who like to type, and in hard copy for those who prefer to hand write their audits. My procedure allows for either. There is a spot on the form that asks if the item audited was in compliance, and your choice is YES or NO. On the handwritten form, you circle it, and on the electronic form you can either highlight it, or remove the word that doesn't apply. The electronic form has a box around this area, the hard copy form does not. Otherwise the content and format is exactly the same from one form to the other.
The auditor wrote an observation because one form has a box around this area and the other does not. he claimed they were different forms and should have had separate form numbers.
This kind of comment adds no value to my QMS and I said as much. I look to ISO auditors for feedback that provides clear improvements to my QMS, and this one most certainly did not.
Comments?
I have an internal audit report that is available in electronic form for those who like to type, and in hard copy for those who prefer to hand write their audits. My procedure allows for either. There is a spot on the form that asks if the item audited was in compliance, and your choice is YES or NO. On the handwritten form, you circle it, and on the electronic form you can either highlight it, or remove the word that doesn't apply. The electronic form has a box around this area, the hard copy form does not. Otherwise the content and format is exactly the same from one form to the other.
The auditor wrote an observation because one form has a box around this area and the other does not. he claimed they were different forms and should have had separate form numbers.
This kind of comment adds no value to my QMS and I said as much. I look to ISO auditors for feedback that provides clear improvements to my QMS, and this one most certainly did not.
Comments?
Is your system by any chance so good that he had a hard time finding more value adding stuff?