Any experience with Registrars that deny Certification to a Registrant?

#1
Hello,

We are a small company who had our initial ISO 13485:2016 and MDSAP audit in June 2019. We had many findings to address, and submitted our plans as requested. Our QMS has improved with these corrections, and has continued to improve as we waited and waited.

After over a year of ho-humming from our Registrar and non-responses to our requests for information and updates, they notified us today of the "refusal to certify". The lack of professionalism from this Registrar we experienced was frankly disappointing and to receive this decision is the cherry on top.

Does anybody here have any experience with a decision like this, and is it possible to challenge or appeal it?

Thank you.
 
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