SBS - The Best Value in QMS software

Any suggestion for a Process Improvement demo

A

Andy Bassett

#1
I have a company so far that a Management Team has been formed, a vision created and company goals defined. We then went onto the next step to define the dept goals.

I tired to concentrate everyones minds on structural improvements, ie imporving processes etc.

One feedback that i have is that the dept goals should be in line with the company goals and vision. This i know but i am trying to emphasise that at this early stage of the game we need to sort out our structural/process problems first.

On Thursday i want to do a demonstration that will show that without process improvements the results can never be better.

Any suggestions/ideas for a demo or game?. Please dont suggest Demings red/yellow balls. I dont have the equipment.

All help gratefully accepted.

Regards



------------------
Andy B
 
Elsmar Forum Sponsor
A

Andy Bassett

#2
OK If there are no suggestion so far can anyone remind me how Demings bead experiment goes.

Regards

------------------
Andy B
 
L

Laura M

#3
Wanted to answer when I had time....

The red bead expt is described fairly well in Out of the Crisis.

Need about 1000 white beads and 100 red beads or 10%. Then a "paddle" with holes that fill up with beads when the "operator" reaches in and builds product.

Plot the % defective on a control chart (red beads), figure control limits, and obviously its in control because the population is "known."

Deming would "berate" the person with the "highest" % defective during the first day of production, and fire them. The "best" operator would get a raise, then invariably be the "worst" operator the next time. ETc ETc ETc.

As far as process improvement, it more demonstrates that operators may not be responsible for poor quality, and that fake praise, doesn't necessarily improve the operation - among other points of his that he would point out during the demo.

For a process improvement example, I always like to focus on error proofing. A while back, we had a kit of a ruler, rubber band, a plastic checker and a few other things I can't remember. Basic demo was to get the checker to "stop" at a certain distance - 12 inches. Some teams use the ruler to flick the checker, others to be a ramp. Of course everyone uses the ruler to measure. The "answer" was to use the ruler as the stopper after you measure out the 12 inches - a back board - then it didn't matter how you "launched" the checker. I wish I could remember the entire kit of materials, but I bet you can use the idea and come up with something of your own.

Sorry I didn't answer on your first post - it's been a little crazy around here.

Laura
 
A

Andy Bassett

#4
Thanks for the help Laura, ill sit down for 5 minutes and try and work something out

Regards
 
S
#5
Andy, Some of the best techniques I have seen used relates to the "lean mfg" process. The problem is, that is hard to find. There is a lot of info published about Lean mfg, but not much on the demonstrations that are used.
I would suggest your local Vo-Tech or a Junior college.
You might also contact (Benchmark) "Arvin/Meritor in Dexter Mo. for info on their process. I have been through their training and it is excellent. Provides a great process improvement demo.
Although it will take longer than 5 minutes.
 

E Wall

Just Me!
Super Moderator
#6
Andy I cannot tell from your message whether this company has existing processes, or is still in the planning stage.

Either way, I think step 1 would be the development of an organizational map (including the interrelationship between depts).

Step 2 - Identify the needs of the customer -their 'input' (in this case internal customers) as the product flows from dept to dept.

Step 3 - Each department set their goals and objectives - to accomplish their customers requirements - then identify what metrics (measurables) are/should be in place to verify how you are meeting these goals.

If they are already in business - they should do a 'snapshot' of what is being done now. Then review, identify gaps, implement improvement suggestions, then reassess.
 
A

Andy Bassett

#7
Hello E Wall

Nearly everything you suggest has been done, at least three times, and incredible though it is too beleive, even with potential doom staring these guys in the face, they still cannot break out of the fire-fighting mode and look seriously at their processes.

I need to persuade them that it is worthwhile for them to concentrate on their processes, i need something short sharp and dramatic, probablz in the form of an experiment, game or scenario. My only hope at the moment is too start looking for a thousand beads and a paddle.

Regards



------------------
Andy B
 

E Wall

Just Me!
Super Moderator
#8
You might try one of the 'Lean Mfg' experiments (see that forum for references to reading material & sites) and not go into all the details.

try: www.lean.org I think Marc posted that somewhere.
 
A

Andy Bassett

#9
Thanks Mr Wall, could zou please give me a few more directions. Where do i find the experiments on the website

Regards

------------------
Andy B
 

E Wall

Just Me!
Super Moderator
#10
www.lean.org was the only one I could remember off the top of my head that Marc posted elsewhere. I'm sure there are others that may be more helpful. Some useful information may be found on that site by going to section 'Community' then 'Thinkers Corner'. Different papers are available, I dont' know if they will be helpful to you or not.
I only meant to offer a possible research string for you to follow, not provide the samples/demo/etc...
Good luck in your hunt, Eileen Wall (not a Mr) :)

PS: Our facility did an exercise using sheets of paper. If you are interested, I'll contact the engineering mgr and see if he still has the outline/instructions.
 
Thread starter Similar threads Forum Replies Date
C Customer Satisfaction Process - Audit "Suggestion for Improvement" General Auditing Discussions 14
P Suggestion for QMS platform solution + Business process automation Software Quality Assurance 3
J Gauge Suggestion: Specialty or Custom General Measurement Device and Calibration Topics 1
A Free software similar to Microsoft Project - Any suggestion? APQP and PPAP 5
M Laser Micrometer Suggestion (if any) for diameters that are +/-.0001 inch General Measurement Device and Calibration Topics 1
P Need suggestion on Software or App for Tracking Quality Plan Status Software Quality Assurance 1
D Service Owner of the e-suggestion scheme Service Industry Specific Topics 1
B Any suggestion on creating the best paper plane that can hit a target perfectly? Coffee Break and Water Cooler Discussions 2
MarilynJ6354 Definition Improvement Suggestion vs. Preventive Action - Clear Definitions and Differences Definitions, Acronyms, Abbreviations and Interpretations Listed Alphabetically 6
A SFI x PA (Suggestion for Improvement x Preventive Action) How to register them ? Preventive Action and Continuous Improvement 4
L Difference between a Preventive Action and a Suggestion System Preventive Action and Continuous Improvement 2
C Suggestion for Implementing ISO 9001 in a Start-Up Company ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 14
C How to use a PAS (Preventive Action Suggestion) Preventive Action and Continuous Improvement 5
D Managing an Employee Suggestion Program Quality Manager and Management Related Issues 4
R ISO 17025 - Suggestion for Interlaboratory Comparison Measurement ISO 17025 related Discussions 4
K Suggestion System - Advice for a Reward System to Sustain a Long Life Manufacturing and Related Processes 2
M Suggestion System - Do's & Don'ts as well as Rewards System Manufacturing and Related Processes 29
G Suggestion for Gage R&R with only one limit Gage R&R (GR&R) and MSA (Measurement Systems Analysis) 3
D A suggestion to my boss - What do you think and how will he react? Lean in Manufacturing and Service Industries 46
Sidney Vianna Suggestion to "green" ASQ - Option to not receive the magazine ASQ - American Society for Quality 21
M Suggestion for Quality Poster for my company Quality Campaign Training - Internal, External, Online and Distance Learning 5
Q Suggestion Program - Suggestion programs to improve our own and benchmark against Quality Tools, Improvement and Analysis 5
M Advise: Cost and suggestion of APQP planning software APQP and PPAP 2
C Employee Suggestion System - Recommendations on Implementing a Suggestion System? Misc. Quality Assurance and Business Systems Related Topics 14
B Suggestions for Suggestion Systems - CI (Continuous Improvement) Preventive Action and Continuous Improvement 24
CarolX Preventive Action (PA) - Employee Suggestion Box, Engineering Change Order? Preventive Action and Continuous Improvement 12
Geoff Cotton "Todays Active Topics" a suggestion. Coffee Break and Water Cooler Discussions 2
DuncanGibbons Process flow & PFMEA for production planning and simulation activities? Process Maps, Process Mapping and Turtle Diagrams 4
N Help with understanding Process Controls Manufacturing and Related Processes 4
M VDA 6.3 – Workshop for Certified Process Auditor VDA Standards - Germany's Automotive Standards 0
C Process Consistency Manufacturing and Related Processes 5
I PFD (Process Flow Diagram) approach. Setup details as part of PFD? Manufacturing and Related Processes 3
K Business Process Flowchart Process Maps, Process Mapping and Turtle Diagrams 2
L Looking for Control Plan and FMEA Stamping process FMEA and Control Plans 2
J License renewal process in Iran Other Medical Device Regulations World-Wide 0
J Definition Outsourced process - Clear definition - 13485 Definitions, Acronyms, Abbreviations and Interpretations Listed Alphabetically 5
S IS0 13485 process flows ISO 13485:2016 - Medical Device Quality Management Systems 2
H Verification Process for the existing MDS Product IEC 62304 - Medical Device Software Life Cycle Processes 5
C Revalidation of Process Equipment for Equipment Transfered to New Facility. ISO 13485:2016 - Medical Device Quality Management Systems 5
Q Process map Evaluation and Analysis Method Process Maps, Process Mapping and Turtle Diagrams 5
S In process inspection Manufacturing and Related Processes 2
S Brexit 100% inspection during in process inspection Manufacturing and Related Processes 11
A Complaint review as part of the complaint handling process? ISO 13485:2016 - Medical Device Quality Management Systems 3
mustomutlu Process Validation Final Report Other Medical Device and Orthopedic Related Topics 2
Q Process Matrix_Audit Matrix Quality Management System (QMS) Manuals 4
Q Process description for outsourced processes ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 5
Q Process matrix examples of ISO 9001 & 14001 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 2
J Need Help with FPY Data in Assembly Process Manufacturing and Related Processes 7
A When someone refuses to follow a process.... Misc. Quality Assurance and Business Systems Related Topics 27
E Software maintenance Process Software maintenance Process to IEC 6204? IEC 62304 - Medical Device Software Life Cycle Processes 3

Similar threads

Top Bottom