Anybody doing Balanced Scorecards?


Andy Bassett

I am blending a Balanced Scorecard into a companies ISO system, hoping to cover ISO 9000 section 8 at the same time.

The Internal Climate Survey and the Customer Satisfaction Survey are relatively easy to do because the scores were out of ten. On the same scorecard i would like to add the process measurements. Obviously these will not be out of ten, they could be anything.

Anybody any suggestions how Process Measurements could be blended into a Balanced Scorecard?
Does anybody have any software ie an Excel sheet already set-up where i just have to give in the data and a scorecard comes out?


Andy B
Elsmar Forum Sponsor

David Mullins

The Balanced Scorecard translates a company's vision and strategy into a
coherent set of performance measures. The four perspectives of the scorecard-
-financial measures, customer knowledge, internal business processes, and
learning and growth--offer a balance between short-term and long-term
objectives, between outcomes desired and performance drivers of those
outcomes, and between hard objective measures and softer, more subjective
There is a balanced scorecard institute (what next?)


Andy Bassett

Hello David

Ploughed my way through the links, but didnt actually find an answer to the main question that i have at the moment, this is how are the process measurements incorporated onto a Balanced Scorecard when the actual statistics can vary so much ie from 1 to 1000.

Can anybody offer any experience in this area?


Andy B
Just came back from a "Supplier Partnership" seminar with Chrysler.
They are revising their supplier rating system and replacing it with the balanced scorecard. Improvement objectives, to reduce PPM, will be assigned to each supllier. The supllier will then be rated on their improvement performance. Key indicators will be the same as now plus some new ones that they come up with later on.
As we all know the present rating systems from the big 3 do not work and are not fair to many suppliers. Included in the balanced scorecard Chrysler will attempt to rate suppliers on the "complexity and critically" of the item by assigning a "weighting scale" to the process.
Efective 01/01/01.

Rick Goodson


Unfortunately (or fortunately depending on how you look at it) I am not a Chrysler supplier but very interested in what they are proposing. It sounds like they may be headed the right way. Can you share any more about the seminar?
Details are sketchy and will not know for certain until 01/01.
The plan is as follows:
1- Chrysler develops key indicators; quality,delivery,price,trchnology, etc.
2- Chrysler develops a weighting system, possibly based on commodity. As of yet undetermined.
3- Chrysler will establish a goal for improvement based on your previous rating.
Ex. your rating for 2000 is 50PPM then a goal of possibly 20% improvement for 2001 would be set.
How close you get to your goal would be your rating

Andy Bassett

Does anybody out their actually have a sample of a Balanced Scoredcard that they could send me.

Im interested to get together a few good ideas.


Andy B

Al Dyer


Could you send me a copy also?

Thanks in advance!


Al Dyer
Mngt. Rep.
JAE Tech Inc.
[email protected]

[This message has been edited by Al Dyer (edited 20 October 2000).]
Thread starter Similar threads Forum Replies Date
B Does anybody know how to get older versions of Minitab to work in Windows 10? Quality Tools, Improvement and Analysis 9
S Has anybody done IMS - Management Review Meeting ISO 14001:2015 Specific Discussions 8
I Does anybody use Detection in medical device Design FMEA? ISO 14971 - Medical Device Risk Management 25
S Can anybody share a sample risk assessment prepared based on ISO 17025:2017? ISO 17025 related Discussions 15
L Does anybody have quiz's available? ISO 13485:2016 Training Material Training - Internal, External, Online and Distance Learning 3
S Can anybody help me enlighten to IATF 16949? IATF 16949 - Automotive Quality Systems Standard 7
R Due Diligence - IGC USA - Anybody know anything about them? Registrars and Notified Bodies 8
P Is anybody happy with their Notified Body? CE Marking (Conformité Européene) / CB Scheme 2
A Does anybody know in which Standard can this attached Alarm Symbol be found? Other Medical Device Related Standards 3
C Can anybody explain h.2 equation of GUM? Measurement Uncertainty (MU) 3
T Anybody been hurt by a flying triangular flapjack? Coffee Break and Water Cooler Discussions 12
R Can anybody tell me about p & np chart? Capability, Accuracy and Stability - Processes, Machines, etc. 4
S Anybody familiar with AHP Calibration Software? Calibration and Metrology Software and Hardware 3
W Is anybody familiar with IEC61010-1 Insulation Requirements? IEC 60601 - Medical Electrical Equipment Safety Standards Series 2
Y Training Plan/Schedule - Can anybody share a format or template for annual training Training - Internal, External, Online and Distance Learning 10
G Example/Sample Part 21J - "Anybody's Design Organisation Exposition" EASA and JAA Aviation Standards and Requirements 9
A Does Anybody use APIS (IQ-FMEA) Software in this forum? FMEA and Control Plans 2
P Has anybody had any experience with GM4350M? Customer and Company Specific Requirements 2
M Can anybody help me with Management Review scenario please? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 8
V Can anybody help me to get knowledge about API (6A) certification Oil and Gas Industry Standards and Regulations 8
S Anybody in the Education Industry? Service Industry Specific Topics 18
1 Is anybody familar with Quick Response Manufacturing? Lean in Manufacturing and Service Industries 6
6 Afghanistan - Anybody on this website working for companies in Afghanistan Immigration and Expatriate Topics 2
H Anybody miss me? Coffee Break and Water Cooler Discussions 10
Y Does anybody have any knowledge in Statistical Bin Limit (SBL)? Statistical Analysis Tools, Techniques and SPC 2
P IAQG General Assembly Forum - Anybody out there attending? AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 1
QMMike MS-DC28, Type B, CPN 2647 - anybody have any information on this callout? Various Other Specifications, Standards, and related Requirements 1
C ISO 9001:2008 lite - Anybody heard of it before? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 6
QMMike Anybody familiar with SPC-PC IV Explorer? Statistical Analysis Tools, Techniques and SPC 2
S Medical Gas Pressure Regulators - Anybody had testing conducted at 450 bar? ISO 10524 Other ISO and International Standards and European Regulations 5
E Anybody knows about Steris Corporations Wave-lens Technology Misc. Quality Assurance and Business Systems Related Topics 3
A Can anybody provide a copy of ISO 9001:2008 standard ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 5
A Swimlane Diagram for Internal Auditing System - Anybody using this? Process Maps, Process Mapping and Turtle Diagrams 13
T Does anybody know about EN45014? (Replaced by ISO/IEC 17050-1) Other Medical Device Related Standards 1
M Anybody seeing negative trends with Connector manufacturers? Supplier Quality Assurance and other Supplier Issues 4
P ISO/TS 16949:2009 Status - Anybody know the target publication date IATF 16949 - Automotive Quality Systems Standard 71
5 Is anybody aware of a VDA 2 Revision which includes parts of the APQP process? VDA Standards - Germany's Automotive Standards 3
P Jishuken - Anybody familiar with this term? Lean in Manufacturing and Service Industries 19
I Anybody know about DFA (Design for Assembly) ? Design and Development of Products and Processes 1
M Does Anybody have an ISO 22000 internal audit checklist for sharing? Internal Auditing 11
Stijloor Does anybody get a job from listings in the Cove? Career and Occupation Discussions 18
L Configuration Management, Need to review ISO 10007, anybody have one? AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 1
D Anybody have any presentation example per TS16949? IATF 16949 - Automotive Quality Systems Standard 1
N Could anybody suggest a routemap for CE marking for invitrodiagnostic medical device? ISO 13485:2016 - Medical Device Quality Management Systems 4
K Certified Project Manager - Is anybody here certified by AAPM for MPM? Professional Certifications and Degrees 4
Sidney Vianna Anybody using YackPack? If so, provide your comments. After Work and Weekend Discussion Topics 2
W Preventive 5S - Does anybody have any idea about Preventive 5S? Preventive Action and Continuous Improvement 1
J Product mix problem using excel .xls - Can anybody throw in some light? Excel .xls Spreadsheet Templates and Tools 5
M When is a system not a single device? Does anybody know of a guidance document? ISO 13485:2016 - Medical Device Quality Management Systems 11
Manix GM GP9 procedure - [email protected] - Can anybody explain the figure "% True Scrap"? Document Control Systems, Procedures, Forms and Templates 2

Similar threads

Top Bottom