Anyone Else bored with/during their continuing ISO 9001 audits?

B

Bob_M

#1
Granted we're a small company (currently under 25 :( ) and we've had few problems/NC since we upgraded to ISO 9001:2000.

I'm finding our 6 month audits increasingly boring (except when problems are found).

Same exact "required quality" topics discussed (manual, CARs, mgmt review, etc) for about 1/2 the day, always visits Customer Service, and visits a few "unique" areas each visit.

Assuming we're doing everything right and my paperwork is upto date, I find my self bored during the audit and in fact doing very little to prepare for the audit. Yes it can be stressful, but I'm finding the audits very repetativle and boring. *shrug*

Anyone else "lucky" enough to have this problem?
 
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RoxaneB

Super Moderator
Super Moderator
#2
Bob_M said:
Anyone else "lucky" enough to have this problem?
Yes...which is why we've arranged to have our external audit cycle revised to once every 12 months. We cited the maturity of system and the caliber of findings as strong reasons to adjust the frequency. Registrar had no problems with this.
 

Paul Simpson

Trusted Information Resource
#3
Think of the auditor.

Bob_M said:
Assuming we're doing everything right and my paperwork is upto date, I find my self bored during the audit and in fact doing very little to prepare for the audit. Yes it can be stressful, but I'm finding the audits very repetativle and boring. *shrug*

Anyone else "lucky" enough to have this problem?
:topic:
Sorry I know this is probably not the place but I'll regale you with a tale from my days as a Quality Manager (if the term is still allowed). I was new to the company and was trying to tackle some cultural issues internally to do with third party audits and quality in general. We had our regular auditor in to carry out a 6 monthly visit. I put together a programme for him that was fairly high visibility (as previously they had been largely desktop / darkened room) and involved him attending a Kaizen presentation where a team fed back details of continuous improvement activities carried out.

Cut a long story short the guy came in spent a (short) day with us and left me disappointed because he couldn't find any problems (although there were plenty to be found).

The following day I tried to put a positive spin on the audit and, in a staff meeting, recounted a summary of the audit and ended with: "And he was particularly impressed with the CI presentation he saw." There were a few sniggers and when I challenged one guy he said: "You couldn't see it because you were standing behind him, but he was falling asleep!"

Another nail in the coffin - or just one bad apple?
 
T

tyker

#4
Enthusiastic auditees

Many, many years ago in my third party auditing days, I used to visit a huge company in England where the routine visits took four of us almost a week to complete. We used to finish before lunch on Friday to drive home.
The organization's Quality Engineers acted as our guides during the week and would keep a record of which guide received the most non-conformities.
After we left, the Quality Engineers would go to the pub and whoever had been on the receiving end of the most NCRs didn't have to pay for his beer, he'd suffered enough. It was a fair challenge for the audit team to keep up with their demands for more NCRs. Their senior management weren't aware of the competition. No-one was bored.
 
D

D.Scott

#5
RCBeyette said:
Yes...which is why we've arranged to have our external audit cycle revised to once every 12 months. We cited the maturity of system and the caliber of findings as strong reasons to adjust the frequency. Registrar had no problems with this.
Did they increase your audit days when they went to 12 months?

Dave
 
#6
Bob_M said:
I find my self bored during the audit and in fact doing very little to prepare for the audit.
It would seem that you do what should be done between audits then? :) I mean: If so, I suppose you can allow yourself to relax a bit during the audit, right?

Concerning your question (Anyone else bored with....), my honest answer would be: -Yes, sometimes. What rather comes to mind is some to me unknown pilots description of flying: "Hours of boredom, sometimes interrupted by moments of sheer terror".

/Claes
 
D

Don Palmer

#7
tyker said:
Many, many years ago in my third party auditing days, I used to visit a huge company in England where the routine visits took four of us almost a week to complete. We used to finish before lunch on Friday to drive home.
The organization's Quality Engineers acted as our guides during the week and would keep a record of which guide received the most non-conformities.
After we left, the Quality Engineers would go to the pub and whoever had been on the receiving end of the most NCRs didn't have to pay for his beer, he'd suffered enough. It was a fair challenge for the audit team to keep up with their demands for more NCRs. Their senior management weren't aware of the competition. No-one was bored.
I'll drink to that.:beerdive: :rolleyes:
 
D

David Hartman

#8
Perhaps Slightly Off Topic

:topic: If I were paying someone to perform regular audits on the health of my quality system, and was getting nothing in return (other than a cert, anyway) I guess I would have to question my ROI.

Are we just blindly handing over money to the registrar, or are we really gaining a return on this investment?

I can understand a business having to foot the bill where cert is required by the customer, but why should we continue the blood letting if it is not required?
 

RoxaneB

Super Moderator
Super Moderator
#9
D.Scott said:
Did they increase your audit days when they went to 12 months?
Yes, but not necessarily for that reason. It will now be a combined audit - ISO 9001 and ISO 14001. Mandays increased due to the two standards, but overall, we save time.
 
J

Justin

#10
You bet.

After dealing with ISO for the last 15 years, there is not much left to learn. I have even gone so far as leaving holes in the system to see if the auditor noticed them. 9 out of 10 times they don't even notice.

Thank goodness AS 9100 came along to spice things back up a bit. A few more perfect scores during assessment and that too will become boring.
 
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