App for logging complaints.

#1
The company I work for has a very good process for technical complaints So no issue there.
I have implemented a process for capturing internal complaints regarding processes, including general complaints from customers that are not specifically product related. The aim is to enhance customer satisfaction and continuously improve our systems by identifying trends and focus on the main issues that keep coming up.
Unfortunately the database I'm using is being made redundant.so I'm looking for a sms or smartphone app that can log these complaints.
The requierment is it needs to be easy to use otherwise it won't be used. Preferably work across multiple devices (iPhone, android, pc), allow categorisation upon creating a complaint and cheap as I don't have a big budget. I don't need a compete lifecycle approach as we have a separate capa process to escalate to if needed.

So anyone heard of this perfect app?
 
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