Applicability of 7.5.5 Preservation of Product in a Service Industry like Insurance

[DrM2u]

Re: Applicability of 7.5.5 Preservation of Product in a Service Industry like Insuran

I would ask those who are in the consulting business whether your service contract forms part of your product? How about your invoice, correspondence, minutes of meeting and others?

If you are in the insurance business, your product is insurance. Period. Insurance is an intangible product with no form. Evidence of offer and acceptance together with related conditions are found in the insurance contract and this is a legal 'document'. You can exclude preservation of product and control the other documents - contract, invoice, correspondence, etc through document control procedure and/or practices of your organization.

I second Harry's & Colpart's statements.

One other way to think about this: is your 'product' something that can be stored and degrade over time or get damaged from handling? If you answer yes then preservation is applicable, otherwise list it as not applicable (cannot list it as an exclusion, though).

 

[Stijloor]

Re: Applicability of 7.5.5 Preservation of Product in a Service Industry like Insuran

I second Harry's & Colpart's statements.

One other way to think about this: is your 'product' something that can be stored and degrade over time or get damaged from handling? If you answer yes then preservation is applicable, otherwise list it as not applicable (cannot list it as an exclusion, though).

Exclusions are limited to those in section 7 of the Standard. Clause 7.5.5 can be excluded just like any other requirement in section 7. The justification of the exclusion must be provided in the quality manual. See 4.2.2 a)

Where any requirement(s) of this International Standard cannot be applied due to the nature of an organization and its product, this can be considered for exclusion.

Where exclusions are made, claims of conformity to this International Standard are not acceptable unless these exclusions are limited to requirements within Clause 7, and such exclusions do not affect the organization's ability, or responsibility, to provide product that meets customer and applicable statutory and regulatory requirements.

Stijloor.

 

[DrM2u]

Re: Applicability of 7.5.5 Preservation of Product in a Service Industry like Insuran

Exclusions are limited to those in section 7 of the Standard. Clause 7.5.5 can be excluded just like any other requirement in section 7. The justification of the exclusion must be provided in the quality manual. See 4.2.2 a)



Stijloor.

I stand corrected in the case of ISO 9001:2008. Exclusions are allowed for all sub-clauses 7.x, just like Stijloor indicated. I was thinking of ISO 13485 where only 7.3 can be excluded and the rest listed as not applicable. Also TS16949 allows only exclusion of PRODUCT design under 7.3. I am not sure about the other standards but someone else might shine some light on this.

 

[samsung]

Re: Applicability of 7.5.5 Preservation of Product in a Service Industry like Insuran

Does this clause covers the requirements for protection of incoming, in process and finished products ?

 

[Stijloor]

Re: Applicability of 7.5.5 Preservation of Product in a Service Industry like Insuran

Does this clause covers the requirements for protection of incoming, in process and finished products ?

You must protect their integrity, all the way from raw materials to finished product.

Stijloor.