Application of ISO 9001:2015 Clause Interpretations for Service Industries

Cats Clause

Starting to get Involved
#1
Hi all

Not posted for a while, but very glad the cove is back!

I have a question regarding applying the updated standard to a service orientated organisation.

Is anyone aware of any published material - preferably with examples, which interprets the new requirements as they would apply to a service based business? I am especially looking for interpretation around the following clauses:


8.1 Operational planning and control

8.3 Design and development of products and services.
(Part of the organisation deals with the provision of a design service, but in any case would imagine the design of the services provided will also fall under 8.3)

8.5.1 Control of production and service provision

many thanks!
 
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dsanabria

Quite Involved in Discussions
#3
Hi all

Not posted for a while, but very glad the cove is back!

I have a question regarding applying the updated standard to a service orientated organisation.

Is anyone aware of any published material - preferably with examples, which interprets the new requirements as they would apply to a service based business? I am especially looking for interpretation around the following clauses:


8.1 Operational planning and control

8.3 Design and development of products and services.
(Part of the organisation deals with the provision of a design service, but in any case would imagine the design of the services provided will also fall under 8.3)

8.5.1 Control of production and service provision

many thanks!
I am also looking for the same information!
 
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