Application of ISO 9001:2015 Clause Interpretations for Service Industries

Cats Clause

Starting to get Involved
#1
Hi all

Not posted for a while, but very glad the cove is back!

I have a question regarding applying the updated standard to a service orientated organisation.

Is anyone aware of any published material - preferably with examples, which interprets the new requirements as they would apply to a service based business? I am especially looking for interpretation around the following clauses:


8.1 Operational planning and control

8.3 Design and development of products and services.
(Part of the organisation deals with the provision of a design service, but in any case would imagine the design of the services provided will also fall under 8.3)

8.5.1 Control of production and service provision

many thanks!
 

dsanabria

Quite Involved in Discussions
#3
Hi all

Not posted for a while, but very glad the cove is back!

I have a question regarding applying the updated standard to a service orientated organisation.

Is anyone aware of any published material - preferably with examples, which interprets the new requirements as they would apply to a service based business? I am especially looking for interpretation around the following clauses:


8.1 Operational planning and control

8.3 Design and development of products and services.
(Part of the organisation deals with the provision of a design service, but in any case would imagine the design of the services provided will also fall under 8.3)

8.5.1 Control of production and service provision

many thanks!
I am also looking for the same information!
 
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