Has anyone found a succussful way to have a process that evaluates all other products for the lesson you learn on another. Curently, we take any lesson that was learned from a customer complaint and we have a spreadsheet that has all of our other part numbers in it. Someone is to reivew every part to see if their part can potentially create the same defect. We are finding that it is failing miserably due to the number of part numbers. Does anyone have a process that is working for this type of application?