This is our quality planning process...does it cover this issue?
Quality Planning and Objectives
QUALITY PLANNING
The ABC Company Quality System is the plan defining:
a. the quality objectives to be attained (e.g. characteristics or specifications, uniformity, effectiveness, aesthetics, cycle time, cost, natural resources, utilization, yield and dependability);
b. the steps in the processes that constitute the operating practice of the company;
c. the specific allocation of responsibilities, authority and resources during the different phases of the process;
d. the specific documented procedures and instructions to be applied;
e. suitable testing and inspection at appropriate stages
f. a documented procedure for changes and modifications;
g. a method for measuring the achievement of the quality objectives;
h. other actions necessary to meet the objectives.
Quality Management system planning is done to be consistent with section 4.1, the Quality Policy and Quality Objectives.
QUALITY OBJECTIVES
Quality objectives will be consistent with the Quality policy and established at appropriate levels. CTQs (Critical to Quality) will be defined in quantitative and measurable terms to meet product and customer needs. Appropriate personnel are made aware of the expected Quality objectives.
Examples of measurements may include, but not limited to:
· On time Delivery (SPAN)
· Customer satisfaction
· Internal and External failures
· Training
ADVANCED PRODUCT QUALITY PLANNING (
APQP)
When required by a customer we will complete APQP processes that are applicable to our business. This may include Control Plans, PPAPs and FMEAs. If requested to do so by the customer, we will complete in conformance with the AIAG format unless the customer specifies another format. This is verified prior to beginning the process.
Printouts of this document may be out of date and should be considered uncontrolled. To accomplish work, the on-line document should be used.
Revision #: 3
Document ID: 3580