Are 3rd party (ISO9001 Registrar) auditors allowed to provide "Recommendations" ?

Should / Can Registration Registrar auditors provide recommendations?

  • Recommendations for Closure of nonconformance

    Votes: 0 0.0%

  • Total voters
    31
P

potdar

#71
Once an issue about a QMS is pointed out, the organisation's own resources are normally sufficient to take care of it.

If specifically questioned about the auditor's experience on such situations, the auditor may contribute his experience on how he has seen others in similar situations handle the issue (IF he has seen such a thing).

But this is to be specifically a verbal feedback and should never sound like a a guideline or a suggested solution. Definitely not a written comment.
 
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Randy

Super Moderator
#72
Sometimes I'd love to be able to recommend that they pull the chain and flush the qrap I've been looking at:(

It was not a fun week:nope:
 
J

JaneB

#75
Sometimes I'd love to be able to recommend that they pull the chain and flush the qrap I've been looking at:(
Great answer, Randy, it certainly made me laugh! And some of the systems I've looked at make me wish that such a great recommendation could have been made by an on the ball auditor.

Hope this week is better for you.
 

Wes Bucey

Quite Involved in Discussions
#76
Randy articulates the situation we ALL face from time to time:
the dreaded "woulda, coulda, shoulda syndrome." However, the true mark of the professional is not the vehement outburst when encountering incompetence, and sheer stupidity, or to endure the accompanying tongue scars that come from biting back the outburst, but rather a time for reflection on the opportunity presented to help some poor deluded fool avoid disaster.

Sometimes, just sometimes, the kindest thing is remain silent and let Darwin's theory have free rein and hope the object of your scorn wiil not be able to reproduce and pass those genes on to another generation.;);)
 
J

JaneB

#77
Sometimes, just sometimes, the kindest thing is remain silent and let Darwin's theory have free rein and hope the object of your scorn wiil not be able to reproduce and pass those genes on to another generation.;);)
You are absolutely right, Wes. Another excellent and very wise answer.
 
C

curryassassin

#78
You are absolutely right, Wes. Another excellent and very wise answer.
As an auditor I may have a proposed CAPA in my back pocket, just in case I get asked. I always stress that the auditee or organisation, owns the problem and it is up to them to come up with suitable fixes and/or actions. Just bear in mind that some auditees and organisations in general, may simply just not know what to do, so it is a genuine cry for help. You can, of course, point them in the direction of references or consultancy, but we would not be adding value if we refused to suggest that they might like to consider x or y as a way forward. I don't think this compromises our independence as we would be only making a proposal - they need to own the problem, consider any proposals and make an informed decision to improve.
 

Sidney Vianna

Post Responsibly
Staff member
Admin
#79
Which will never happen so long as the auditor is being paid by the auditee.
I disagree. The remuneration mechanism for assessment services does not make many auditors and CB's subservients to the registrant. Because they understand that the actual users of their services are not their direct customers, but other stakeholders.

Ethical and professional auditors will call the baby ugly. In an diplomatic and tactful manner, of course. :tg:
 
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