Are all quality manuals essentially the same?

B

blane

#1
Are all quality manuals essentially the same?

I've been reviewing several quality manuals from several companies and realized that a lot of the word choice, lay out and overall appearance are identical.

Is it the procedures that really individualize companies, or the work instructions?
 
Elsmar Forum Sponsor

Stijloor

Staff member
Super Moderator
#2
Procedures? Work Instructions? No, not in particular. One would hope that the documentation represents what he organization wants to accomplish.

Quality Manuals?

One type emulates the ISO Standard, basically a repeat of the clauses, kind of translated what the company does to fulfill its obligations. Some like it, some do not.

The other type does not follow the ISO Standard, but addresses the minimum requirements in 4.2.2.

The last type is of the "one-page" kind, a super mininimalistic approach, exhaustively discussed here at The Cove forums. :frust:

Make your choice!

Stijloor.
 

Coury Ferguson

Moderator here to help
Staff member
Super Moderator
#3
Are all quality manuals essentially the same?

I've been reviewing several quality manuals from several companies and realized that a lot of the word choice, lay out and overall appearance are identical.

Is it the procedures that really individualize companies, or the work instructions?
The possible reason why you would see something like that, is because people are lazy (in my opinion) and cut and paste from the Standards. That is not the proper way to write the Manual.

Spend the time to write it according to what YOUR company does.
 
B

brahmaiah

#5
Are all quality manuals essentially the same?

I've been reviewing several quality manuals from several companies and realized that a lot of the word choice, lay out and overall appearance are identical.

Is it the procedures that really individualize companies, or the work instructions?
Basic structure of all QMS Manuals are same.Because they answer the same requirements documented in the standard.The differance is in procedures,work instructions and formats.They vary from industry to industry ,company to company and from consultant to consultant.May be from MR TO MR.
V.J.Brahmaiah:agree:
 

Big Jim

Trusted Information Resource
#6
The possible reason why you would see something like that, is because people are lazy (in my opinion) and cut and paste from the Standards. That is not the proper way to write the Manual.

Spend the time to write it according to what YOUR company does.
The lazy aspect also sometimes reflects the writer of the manual. He may have simply taken someone else's manual and changed the company name. Not very useful.
 
#7
Basic structure of all QMS Manuals are same.Because they answer the same requirements documented in the standard.
V.J.Brahmaiah:agree:
That's not true, IMHO. It's simply a case of most authors doing what can get them registered not creating a manual which is a good and useful description of the way the company goes about managing quality! A standards based quality manual has never been any real use to management, other than to obtain certification.....

The standard says you must have a manual (whatever that is) it doesn't say it must reflect all the ISO 9001 requirements and hence, it shouldn't look the same as everyone else's! That's like saying everyone's business has the same management structure, processes and so on. Crazy!
 
B

brahmaiah

#8
That's not true, IMHO. It's simply a case of most authors doing what can get them registered not creating a manual which is a good and useful description of the way the company goes about managing quality! A standards based quality manual has never been any real use to management, other than to obtain certification.....

The standard says you must have a manual (whatever that is) it doesn't say it must reflect all the ISO 9001 requirements and hence, it shouldn't look the same as everyone else's! That's like saying everyone's business has the same management structure, processes and so on. Crazy!
Your comments suggest that certifications are useless.
The manual you are suggesting is out of the certification system.Then it becomes a publicity pamplet.
V.J.Brahmaiah
 
#9
Your comments suggest that certifications are useless.
The manual you are suggesting is out of the certification system.Then it becomes a publicity pamplet.
V.J.Brahmaiah
Not at all! I was simply disagreeing with your assertion that the manual must reflect the standard's requirements and, since many such manuals are common in certified companies, that they must have passed an audit(or).

Having been a CB auditor myself (before the advent of 9K2K) I have seen many manuals which emulated the standard! I can also advise that while they are not very useful, it was also very difficult - in and of itself - to 'prove' that it wasn't much use.........and what do you report it against?

Why shouldn't a small, slim, pamphlet manual be not only useful, usable and meet the requirements of ISO 9001? If it also serves as 'publicity', I'd suggest that was even better...I have had a number of (former) clients who used such an approach very well.

To progress the name of effective Quality Management we simply mustn't hang on to past practices and paradigms, when they are clearly not helping the cause.........and bulky, wordy manuals are one of them!
 
P

Polly Pure Bread

#10
All quality manuals describe the clauses that define the quality system. I guess all manuals have a title. However, it differs on org chart, quality policy, quality objectives, description of org’s structure, unique processes (documented in a form of procedures, WIs, etc), definition of unique terms that are used in special way, physical presentation, etc.
 
Thread starter Similar threads Forum Replies Date
M 2 Quality Manuals after merging with another company ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 5
D What is the basis for having 1 or 6 Quality Manuals? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 3
S Combining Quality Systems (Manuals, etc.) in two Companies Document Control Systems, Procedures, Forms and Templates 3
K Separate Quality Manuals for Different Sites Quality Management System (QMS) Manuals 3
K Different Food Safety and Quality Management System Manuals Food Safety - ISO 22000, HACCP (21 CFR 120) 9
A I need some quality manuals for quality system - Tire or polymer and rubber industry Quality Management System (QMS) Manuals 1
P Example ISO 13485 Quality Manuals/Systems Quality Management System (QMS) Manuals 6
D Customer's Supplier Quality Manuals used by Auditor in a TS 16949 Audit IATF 16949 - Automotive Quality Systems Standard 54
D Exclusions and Conflicting Quality Manuals between Plants and Divisons Quality Management System (QMS) Manuals 10
M How many Quality Manuals does your company have? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 29
M Totally confused over changes to issue numbers - Quality & procedures manuals Document Control Systems, Procedures, Forms and Templates 12
J Quality Manuals and Quality Plans - Whats the difference? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 31
P Simple Quality Systems Manual - Do we really need bloated Quality Manuals Quality Management System (QMS) Manuals 9
D Customer Quality Manuals - Document of external origin and must be controlled? Document Control Systems, Procedures, Forms and Templates 14
J Two locations, one is a Remote Site - 1 or 2 Quality Manuals? Quality Management System (QMS) Manuals 3
P Quality Manuals on the web - TS 16949 Quality Management System (QMS) Manuals 9
I Could I see a few sample Quality Manuals Quality Management System (QMS) Manuals 7
WALLACE Are there any flowchart type quality manuals available for viewing? Quality Management System (QMS) Manuals 15
A Calling / Referencing National Standards in Quality Manuals Quality Management System (QMS) Manuals 1
D Consolidation of Quality Manuals Quality Management System (QMS) Manuals 3
K Two Quality Manuals? ASME wants it's own manual! Quality Management System (QMS) Manuals 1
John Broomfield Informational Terms used in quality management Misc. Quality Assurance and Business Systems Related Topics 5
D Imaging/Image Quality Standards Other Medical Device Related Standards 1
D Quality Team Structure ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 2
V Quality Objectives - ISO 9001 2015 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 26
E Best way to keep up with pharmaceutical quality knowledge and current affairs Service Industry Specific Topics 1
C Quality assurance in Pharmacovigilance Document Control Systems, Procedures, Forms and Templates 0
I Quality Policy and Objectives examples Elsmar Cove Forum Suggestions, Complaints, Problems and Bug Reports 4
Miner Quality checks of product QR codes FMEA and Control Plans 2
S ISO 13485 Lead Auditor - Debate between our Quality Team and Regulatory Auditor - Internal Auditor Training ISO 13485:2016 - Medical Device Quality Management Systems 15
M Operational (free) simulation games for manufacturing and quality Lean in Manufacturing and Service Industries 5
I Help: QFD House of Quality Quality Tools, Improvement and Analysis 1
F Risk for Quality Assurance Department in a Hospital - Hospital Incident Reporting ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 7
I New to LEAN but not to Quality - How to run Kaizen events Lean in Manufacturing and Service Industries 1
T Ideas for developing a Supplier Quality Management System, non automotive ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 5
S SOP for ISO 13485:2016 Quality related Software validation ISO 13485:2016 - Medical Device Quality Management Systems 8
S Cost of Poor Quality (CoPQ) - Scrap element of calculation includes lost margin? Misc. Quality Assurance and Business Systems Related Topics 7
S Quality manager considering data science Quality Manager and Management Related Issues 19
M Specific Values of Quality Objectives Benchmarking 5
J How to make Quality Control plans Quality Tools, Improvement and Analysis 4
P VDA AIAG FMEA - Slides for Quality Audience FMEA and Control Plans 4
T Question about Quality Department employee position titles Quality Manager and Management Related Issues 7
C Quality Manager vs Warranty (service) Manager - Authorities & Responsibilities Customer Complaints 2
S Proposed Quality Improvement - Thoughts? Medical Device and FDA Regulations and Standards News 3
K A proposal for the model Quality Management - I need help for the project ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 2
was named killer CLOUD BASED QUALITY DOCUMENTATION vs. SERVER BASED Document Control Systems, Procedures, Forms and Templates 5
M MDR requires the NB to perform "tests in order to check that the quality management system" EU Medical Device Regulations 3
W Air Quality Measurement Hardware and Software General Measurement Device and Calibration Topics 11
B Seven Basic Quality Tools (January 23) [Paid] Training - Internal, External, Online and Distance Learning 1
Q Quality Objectives Not Met - Resources promised by investors ISO 13485:2016 - Medical Device Quality Management Systems 4
Similar threads


















































Top Bottom