This just arrived as today's "Postive Quote of the Day"...
Hmmm...he wasn't that far off, was he?
Aristotle said:Excellence is an art won by training and habituation. We do not act rightly because we have virtue or excellence, but rather we have those because we have acted rightly. We are what we repeatedly do. Excellence, then, is not an act but a habit.
Hmmm...he wasn't that far off, was he?

Really, when can we be sure enough about ourselves/business to say we meet the criteria for "excellence"? Who decides and what are the guidelines? I worked for a company that had as their company logo-letterhead, "Come experience our excellence." Trust me, I spent 18 months processing their in-house rejections and Customer Complaints. They were and are something short of what I would call excellent. I really believe that the term "excellence" can only come from the Customer as it applies to your business and it's fleeting, sometimes. In my current occupation, many homeowners say things like "Excellent", "Wonderful" and "Very Pleased". Others look at you as they are forking over the check and wonder if they really got their money's worth. Customers may just consider you just average, or much worse. It makes no difference what we think of our excellence. I wonder what Aristotle used as a yardstick. His mirror?