AS 9100 Related Audit Non Conformities

K

k_srinivasan66

#1
Recently I had received a major non conformnce as follows during AS 9100 registration audit in one of my client, which i feel is not a major. Can the other auditors / experts clarify this. The NC is as follows
Description of Nonconformity:
MR could not demonstrate adequately the freedom to resolve matters pertaining to quality
Supporting Audit Evidence:
Presently, all the communication to the external agent- like cert body is done by the plant Head and most of the decisions relating to quality are taken by GM only
Clause 5.5.2
 
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Big Jim

Trusted Information Resource
#3
There really isn't enough given here to make a firm conclusion, but at first blush to me it does not look like a properly written nonconformance.

I think there is a basic flaw in the logic. Just because there are others that share in the responsibility to resolve matters concerning quality does not mean that the management representative does not have such freedom as well.

I think the auditor is out of line.
 
#4
I was drawn to the bolded words in the written NC.

Presently, all the communication to the external agent- like cert body is done by the plant Head and most of the decisions relating to quality are taken by GM only
 

Sidney Vianna

Post Responsibly
Staff member
Admin
#5
I commend the auditor for having the courage to write this up and categorizing it as a major. Having the organizational freedom to resolve matters pertaining to quality implies that the management representative has the AUTHORITY s/he needs in order to properly manage a QMS.
Far too often, the MR responsibility is assigned to underlings who lack organizational authority and clout.

But the write up is just half of the battle. Assuming this NC will not be revoked by the CB, by an appeal, it would be really interesting to see what the proposed corrective action would be. After all, we are talking about authority and power which is hard to get.
 
J

Jason PCSwitches

#6
I agree with Sydney, the auditor may be trying to do you a favor by the major classification, as this usually gets the attention of upper management, due to the classification.

If this is the exact verbiage of the NC, it is somewhat vague, however something triggered the auditor to raise this issue. The standard clearly states that the MR will have "organizational freedom to resolve matters pertaining to quality", there are valid reasons for this. If your QM wants to make ALL the decisions, perhaps he should be the MR.

Either way, if your current MR has his hands tied, it is a major issue as the MR should be the authoritative figure when it comes to your QMS. Otherwise, it would be easy for personnel to shrug off issues and not take proper action to solve problems and improve. :2cents:
 
#7
It looks like a classic case of the 'MR' role being assigned to someone waaay down the org. chart - originally to get the implementation of AS9100 done, but in reality they don't have the commensurate authority etc. I agree with Jason and Sidney on this one.
 
S

Sleepless

#8
For what it's worth, I agree with the previous posting. It sounds like the MR is too far down the food chain. You could designate someone at a sufficient level as the MR and note that they have the ability to delegate as needed.
 

Big Jim

Trusted Information Resource
#9
I agree with the concept that if indeed the MR does not have the organizational freedom to resolve matters concerning quality it should be written up, even as a major if so be the case.

I still feel that from what was presented here that the auditor failed to make his case. Just because others also have that freedom (and authority) does not mean that the MR does not. If fact, none of the evidence presented here makes that case. The auditor clearly overstepped unless there is more evidence to this incident.
 
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