J
JRKH
Let me apologize in advance for the following:::
The fact is that for the employees of any company there is only one customer. That is the person who has the authority to hire, fire, reward, or discipline. The person who signs my check is my customer. What I supply to him/her is my skill and my service.
Regardless of what others may say regarding end users needs/requirements/desires, my attitude toward my work and the quality sent to the end user will be controlled predominantly by my desire to satisfy that person who pays me. If the owner/operator declares certain quality parameters are acceptable then they are acceptable for me. If late shipping is acceptable, then it is OK with me.
The end user pays the company and the company pays me. The end user does not pay me, nor can they fire me, or give me a raise or a promotion. Therefore the entire onus for the success of failure of a company rests with the ability of the owner/operator to keep the end user happy. To effectively communicate THE COMPANY’S CUSTOMER’S needs to those who work for him.
The Above is something that has been brewing for a while and I guess I need to vent. It's been a bad week.
James
The fact is that for the employees of any company there is only one customer. That is the person who has the authority to hire, fire, reward, or discipline. The person who signs my check is my customer. What I supply to him/her is my skill and my service.
Regardless of what others may say regarding end users needs/requirements/desires, my attitude toward my work and the quality sent to the end user will be controlled predominantly by my desire to satisfy that person who pays me. If the owner/operator declares certain quality parameters are acceptable then they are acceptable for me. If late shipping is acceptable, then it is OK with me.
The end user pays the company and the company pays me. The end user does not pay me, nor can they fire me, or give me a raise or a promotion. Therefore the entire onus for the success of failure of a company rests with the ability of the owner/operator to keep the end user happy. To effectively communicate THE COMPANY’S CUSTOMER’S needs to those who work for him.
The Above is something that has been brewing for a while and I guess I need to vent. It's been a bad week.
James