The essence of your post is spot on, Jane. I don't disagree one bit. However, Surendro's experience is diametrically opposed. He bluntly offers that his clients are not interested in performance improvement, betterment, etc...they only want the ISO 9001 certificate, a.k.a. the ticket to trade.
Emerging economies obviously don't have the same quality culture maturity that Australia, Western Europe, 2/3 of North America and a few other regions around the World have. What makes a strong point for Jim's thread on ISO 9001 implementation and auditing differences around the World. Based on bits and pieces of information provided by India-based covers, I suspect that "quality management" over there is very different than what you have in Australia. So some of our paradigms and advice are very difficult to be applied to their reality, I guess.
Emerging economies obviously don't have the same quality culture maturity that Australia, Western Europe, 2/3 of North America and a few other regions around the World have. What makes a strong point for Jim's thread on ISO 9001 implementation and auditing differences around the World. Based on bits and pieces of information provided by India-based covers, I suspect that "quality management" over there is very different than what you have in Australia. So some of our paradigms and advice are very difficult to be applied to their reality, I guess.
Anything less than full effort is succumbing to that hidebound notion:
"We've always done it this way!"