AS9100 - 7.3 - Are these black and white questions with specific correct answers

Kirby

Involved In Discussions
#1
Good morning E-Cove,
I hope that everyone is well and coping with the unfortunate circumstances in the best ways possible.

Maybe this has been covered before but ...
7.3 states that "The organization shall ensure that persons doing work under the organization’s control are aware of:
... c. their contribution to the effectiveness of the quality management system, including the benefits of improved performance;
d. the implications of not conforming with the quality management system requirements;

... f. their contribution to product or service conformity;
g. their contribution to product safety;
h. the importance of ethical
behavior.

I guess my question is - Are these black and white questions with specific correct answers or is this a case where there is no (reasonable) wrong answer. If it's the former, where is the information provided?
Example: I've searched the standard including in the opening clauses as well as the Annexes (It's quite possible that I missed something) and found reference to the benefit of a QMS but not specifically to "... their contribution to the effectiveness of the quality management system, including the benefits of improved performance;". (The bold emphasis is mine)

Of course, I can address these in my own words, I just wanted to ensure that I'm not missing a direct reference in the standard.

Thanks a lot take care, this too shall pass.
 
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Sidney Vianna

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#2
Hi Kirby,

These are not questions. They are requirements in a standard and it is up to each organization to:

a.) determine the applicability of each requirement
b.) determine the personnel that such requirements are applicable to
c.) determine how to communicate the requirements and ensure people understand the intent of what is being communicated.
d.) react accordingly and with commensurate response if and when there are violations.

Good luck.
 
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