AS9100 8.4.1 Supplier Selection/Evaluation criteria and reevaluations

#1
Hi guys. I'm in the process of making some adjustments to our QMS and one of the areas, due to past external audits and my first internal, is supplier quality. We're a small sized machine shop (30ish) employees. So our providers are typically raw material, hardware, and any special processes (mostly plating, heat treat, paint, and some weld specs we aren't certified to). We do have an approved supplier list but due to some QM turnover, it hasn't been maintained. What I'm here to ask about is if what I have in mind in terms of selection and evaluation criteria, and reevaluations would work to satisfy the standard. Currently there is no stated criteria listed in our QMS for how we select or evaluation vendors. It's stated that external provider perfomance is monitored (which is true in conformity and on time delivery) and reported on during management reviews. What I'd like to do is write up a Supplier Quality procedure, and state the criteria as something along the lines of

Vendors will be approved if they hold a current AS9100 or NADCAP certification. Vendors not currently certified may be approved by the President, and monitored on product or service conformity and OTD.

Luckily this is already the case with most of our product and service providers, I'm in the tedious process of storing a copy of their certifications in our software as a record, and making sure the expiration dates are correct on our approved vendor list. My re-evaluation would be to check our approved vendor list annually and reach out to any vendors who's certification has expired. Between that and an annual review of external providers conformity and OTD, is this enough level of control in your view? I'm trying to keep it lean, as most of our providers have been in business with us for quite some time, and do not contribute very often to nonconformities, but I want to do what is required.

The only other aspect of the standard I have to figure something out on is what to do is what actions to take when external providers do not meet requirements. Luckily we haven't had much trouble but there's no criteria set for what we do. I'm interested to see other peoples opinions on this. I'm thinking something as simple as "2 or supplier corrective action requests send in a 12 month period will cause vendor to be placed on a conditional standing, or provoke an on site visit, I'm not real sure. Any thoughts?
 
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John Predmore

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#2
Section 8.4.1 of AS9100 includes the NOTE: "the organization can use quality data from objective and reliable external sources, (e.g., information from accredited quality management system ... Use of such data would be only one element of an organization’s external provider control process and the organization remains responsible for verifying that externally provided processes, products, and services meet specified requirements" [emphasis added]. That means evidence of AS9100 or NADCAP certification should not be your only qualification.

Section 8.4.2 lists different examples of control over vendors, and your decision should be balanced against risk. Whatever review you say you do in your procedure, be sure a record exists. You stated your QMS allows your President to approve an exception (Vendor not currently certified) but it would be wise to enact additional controls on the exception supplier(s) and the product/service provided, to address risk in line with section 8.4.2. My company wrote a separate Supplier QMS Exception procedure to document in detail how that exception scenario is handled.
 
#3
Section 8.4.1 of AS9100 includes the NOTE: "the organization can use quality data from objective and reliable external sources, (e.g., information from accredited quality management system ... Use of such data would be only one element of an organization’s external provider control process and the organization remains responsible for verifying that externally provided processes, products, and services meet specified requirements" [emphasis added]. That means evidence of AS9100 or NADCAP certification should not be your only qualification.

Section 8.4.2 lists different examples of control over vendors, and your decision should be balanced against risk. Whatever review you say you do in your procedure, be sure a record exists. You stated your QMS allows your President to approve an exception (Vendor not currently certified) but it would be wise to enact additional controls on the exception supplier(s) and the product/service provided, to address risk in line with section 8.4.2. My company wrote a separate Supplier QMS Exception procedure to document in detail how that exception scenario is handled.

Good points John. Our company has used surveys in the past and I have been trying to move away from them, but it might be an option in one or both of these cases. I've already considered a procedure for the exceptions, glad to see that recommendation as well.
 

Kronos147

Trusted Information Resource
#4
It may help to keep a log of receipts or methods to measure supplier OTD and Quality. What makes a lot of sense is to use the key metrics used for your organization.

A simpler log may just be issues and or kudos that are used as part of your annual eval.

I just mentioned the use of OASIS on another thread. You can register all of your AS9100 suppliers on your OASIS watch list and issues (decertification) would be communicated to you. It also makes it easy to access their current certificates.
 

Big Jim

Trusted Information Resource
#5
Section 8.4.1 of AS9100 includes the NOTE: "the organization can use quality data from objective and reliable external sources, (e.g., information from accredited quality management system ... Use of such data would be only one element of an organization’s external provider control process and the organization remains responsible for verifying that externally provided processes, products, and services meet specified requirements" [emphasis added]. That means evidence of AS9100 or NADCAP certification should not be your only qualification.

Section 8.4.2 lists different examples of control over vendors, and your decision should be balanced against risk. Whatever review you say you do in your procedure, be sure a record exists. You stated your QMS allows your President to approve an exception (Vendor not currently certified) but it would be wise to enact additional controls on the exception supplier(s) and the product/service provided, to address risk in line with section 8.4.2. My company wrote a separate Supplier QMS Exception procedure to document in detail how that exception scenario is handled.
First of all I think it a bad practice to approve a vendor based solely on AS9100 or NADCAP certification / accreditation.

But I also must note that notes in the standard are not auditable. You can't audit to a note by itself. Pay attention to the word "should" in the note. Should is a recommendation, not a requirement.
 
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