AS9100 - Changing PEARs target

Techster

Starting to get Involved
#1
We are about to have our first Audit since we got our certificate in the first quarter this year.
Some things has changed since this audit.

At the time of the audit we did a manual registration on suppliers On Time Delivery, but since this audit we have changed it to a automatic registration through our ERP system?
But unfortunately this does not help our suppliers performance. Their performance is now worse because of this registration, so the target is not possible to reach at all.
How will an auditor look at changing the target and also differ between different types of suppliers? Putting them in to groups based on criticallity?
For example saying raw material suppliers should only have a OTD of 60%, suppliers of surface treatment 70% and suppliers of chip removal 80%? Those are just examples.
Our problem is that some of the suppliers of chip removal are very prone to breakdowns, being sick or similar because it is one man companies.

What we have done to mitigate risks, so that our customers don't have their purchase late is we try to have our purchase from our suppliers one week earlier than it is necessary, so that if any breakdown occur, they do have time to fix it.

Will auditors accept changing targets?
 
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Techster

Starting to get Involved
#3
I can understand why this sounds a bit odd. But it has a couple of the reasons.
When it was not an automated proces it relied a bit on people remembering when it arrived and if parts where registrered the right way.
That is not the case anymore. Also not all suppliers were tracked that well.
 

Techster

Starting to get Involved
#4
I actually had contact with our auditor.

The message from him is that they would much rather have us changing the target than have a target we will never reach and there for not work for.
This make sense to me.
 

dsanabria

Quite Involved in Discussions
#5
On of the way to establish goals is to go back a minimum of 6 month - more if you like and get an average of the results. that is your indication that your process is capable of producing that goal as an average.

Note: Auditors prefere that you processes meet or exceed your established goal. Goals are contantly adjustable based on result.
 

Techster

Starting to get Involved
#6
On of the way to establish goals is to go back a minimum of 6 month - more if you like and get an average of the results. that is your indication that your process is capable of producing that goal as an average.

Note: Auditors prefere that you processes meet or exceed your established goal. Goals are contantly adjustable based on result.
Based of this I think my PEAR target should be the average since summer and then a target outside Oasis could be higher, so I can improve and, hopefully, have a higher target for our next surveillence audit in 2020.
 

dsanabria

Quite Involved in Discussions
#7
Based of this I think my PEAR target should be the average since summer and then a target outside Oasis could be higher, so I can improve and, hopefully, have a higher target for our next surveillence audit in 2020.
NOTE: PEARs are part of the auditors responsibilities - not yours but nothing wrong if you choose to do them.
 

dsanabria

Quite Involved in Discussions
#9
Don't think I get this? How would he then check the process effectiveness?

But I think the PEARs make sense to us anyway.
In management review (minutes) - do the following - as an example

8.2 Contact Review
Customer Satisfaction - Goal 90.0% - Actual 93.4%
Win-Win Contract - Goal 85.0% - Actual 91.3%
Number or errors - Goal Less than 2 per month - Actual 0

8.4 Purchasing -
On Time Delivery from Suppliers: Goal 80.0% - Actual 88.5%
Quality From Supplier - Goal: 90.0% - Actual 93.8%

8.5 Manufacturing
Scrap - Goal less than 2.0% per quarter - Actual 1.4%
Quality to Customer: Goal 93.5 - Actual: 97.3%
On Time Delivery to Customer: Goal 95.0% - Actual 95.2%

Then share this on a dash board and management review minutes and discussed if processes are effetive and take action.

This is whatthe auditor is looking for
 

Big Jim

Trusted Information Resource
#10
They are your goals. you get to set them. It's none of the auditors business if you determine the goals are no longer appropriate. All the PEAR is asking for is did you meet your goal or not, and if not, what are you doing about it.

Do what makes sense to you and be ready to explain yourselves.
 
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