AS9100 Clause 8.2.3.C Monitoring and Measurement of Processes

W

w_grunfeld

#1
The Auditor of my client has indicated that during his upcoming AS9100 audit he will be looking for metrics for the following major processes :
Design and Development
Assembly
OTD
Of these OTD is straightforward and my client has adequate data
Can anyone help with suggestions of how to measure the Design and Development Process and the Assembly process ?
Management has suggested using a Post Project /Lessons Learned Review as the means to grade the D&D process. I am totally clueless as to how to measure the assembly process. Any suggestions/examples will be most welcome
 
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Big Jim

Super Moderator
#2
Since you need to have metrics for four topics to satisfy 8.4, pull from one or more of them.

An appropriate KPI for both Assembly and Design would be something about product quality (8.4b). How are you measuring that? Do you track customer rejects, warranty expense, scrap rates, first time yield of final inspection, or rework rates?
 
J

Jeff Frost

#3
If your client is already registered to AS9100C the measurement matrix would have existed and contained 12 months of data per AS9101 audit requirements. Pull their last registrar audit package and review the PEARS with your client to see what was stated as the measurement and work from that point forward.
 
W

w_grunfeld

#4
No , he is not. The question is for preparing client for the registration audit
Thanks anyway
 
W

w_grunfeld

#5
Since you need to have metrics for four topics to satisfy 8.4, pull from one or more of them.

An appropriate KPI for both Assembly and Design would be something about product quality (8.4b). How are you measuring that? Do you track customer rejects, warranty expense, scrap rates, first time yield of final inspection, or rework rates?
Unfortunately so far none of those were tracked.
Most of my clents products are one of a kind or very low volume: prototype+ 2-10 units.
 

Helmut Jilling

Auditor / Consultant
#6
The Auditor of my client has indicated that during his upcoming AS9100 audit he will be looking for metrics for the following major processes :
Design and Development
Assembly
OTD
Of these OTD is straightforward and my client has adequate data
Can anyone help with suggestions of how to measure the Design and Development Process and the Assembly process ?
Management has suggested using a Post Project /Lessons Learned Review as the means to grade the D&D process. I am totally clueless as to how to measure the assembly process. Any suggestions/examples will be most welcome
Cl 4 requires that processes be defined, criteria for effectiveness (How will you judge if the process is effective?) be defined, and metrics developed to track thoose criteria.

An example for Assembly could center on - Criteria is we expect the assembly to function and perform to all requirements. Metrics for that could focus on what percentage of assemblies meet those requirements.

May I ask a question? (please don't take this question to offend), but if you are guiding this client toward certification, and they are doing aerospace work, is this section of developing a system process not familiar to you? You and the client might want to do a little more study in this area. Developing and measuring the processes is a fundamental part of the quality program, and it appears "Process Approach" will become even more important in the 2015 version of the ISO 90001 standard that AS9100 is based on.

There is a lot of good material on process approach here at Elsmar. I might even have a white paper here soemwhere on that topic. Best Wishes...
 
W

w_grunfeld

#8
Cl 4 requires that processes be defined, criteria for effectiveness (How will you judge if the process is effective?) be defined, and metrics developed to track thoose criteria.

An example for Assembly could center on - Criteria is we expect the assembly to function and perform to all requirements. Metrics for that could focus on what percentage of assemblies meet those requirements.

May I ask a question? (please don't take this question to offend), but if you are guiding this client toward certification, and they are doing aerospace work, is this section of developing a system process not familiar to you? You and the client might want to do a little more study in this area. Developing and measuring the processes is a fundamental part of the quality program, and it appears "Process Approach" will become even more important in the 2015 version of the ISO 90001 standard that AS9100 is based on.

There is a lot of good material on process approach here at Elsmar. I might even have a white paper here soemwhere on that topic. Best Wishes...
Hi Helmut,
I am not at all offended, I am familiar with the process approach but unlike for ISO9001, this time the auditor clarified in advance that one of the metrics must measure design and another the installation process.
My original question in this thread was would it be acceptable to use as a design quality metrics a grade given by a post project review board? I.e. developing a set of criteria and associated grades for each and then some sort of averaging those individual grades?
Management feels that a post project review/lessons learned review is something they are interested in anyway, so why not shoot 2 birds with 1 stone?
As for using first pass yield at the end of assembly, measures more than just quality of assembly.
 

Helmut Jilling

Auditor / Consultant
#9
Hi Helmut,
I am not at all offended, I am familiar with the process approach but unlike for ISO9001, this time the auditor clarified in advance that one of the metrics must measure design and another the installation process.
My original question in this thread was would it be acceptable to use as a design quality metrics a grade given by a post project review board? I.e. developing a set of criteria and associated grades for each and then some sort of averaging those individual grades?
Management feels that a post project review/lessons learned review is something they are interested in anyway, so why not shoot 2 birds with 1 stone?
As for using first pass yield at the end of assembly, measures more than just quality of assembly.
Each process is required to be measured or monitored, but unfortunately, some ISO 9001 auditors fail to audit that. As to what should be measured, ISO leaves that to your choice. The organization defines the important criteria and then selects a method to measure or monitor from those criteria. Your example of the post review would be an excellent choice since management has defined that is being important. My example of Yeild would also be a valid example even though it does measure a little bit more than strictly the assembly. Either choice and others are left to the organization to define. But there does need to be at least one metric for each process.
 

John Broomfield

Staff member
Super Moderator
#10
Each process is required to be measured or monitored, but unfortunately, some ISO 9001 auditors fail to audit that. As to what should be measured, ISO leaves that to your choice. The organization defines the important criteria and then selects a method to measure or monitor from those criteria. Your example of the post review would be an excellent choice since management has defined that is being important. My example of Yeild would also be a valid example even though it does measure a little bit more than strictly the assembly. Either choice and others are left to the organization to define. But there does need to be at least one metric for each process.
Helmut,

Perhaps the reason employees, supervisors and managers are not monitoring their processes could be that the internal auditors have (mistakenly in my view) taken on this responsibility.

If process monitoring is done by the auditors, process monitoring may not be not audited by the auditors.

And this auditor role may disengage process teams from monitoring and improving their processes.

John
 
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