AS9100 Process Sequence and Interaction Map Example

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Kronos147

Kronos147

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#4
#4
TacitBlue said:
...would customer satisfaction be considered more of a metric rather than a support process?
Click to expand...
Does the process have an owner?
Are there inputs and outputs to the process?
Does it interact with other processes?

Customer Satisfaction is a metric in my organization. We don't have a Customer Satisfaction Manager. Yes, we do our best to transform customer requirements into customer satisfaction, but that involves all of our processes to achieve.
 
C

Cari Spears

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#5
#5
I think the correlation is nice and clear, especially with the color gradation.

Customer satisfaction is a metric for our organization, and is not a single process, but addressed in a number of our processes. It looks like you have documented procedure; there's no problem if your company calls it a support process.
 
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