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My company has been certified to AS9100B since 2007 and to AS9100C for 18 month. The quality policy was reviewed by our registrar when we went through re-certification. We are now being audited by the customer and he is claiming that the quality policy does not meet AS9100C since it does not define "a framework" for the quality objective. How do we argue that the "framework" is there since the registrar certified us, when this auditor states it is non-compliant?
He has also stated that since the objectives are company objectives and not all measured by quality (i.e. safety measures), that we do not have quality objectives.
He has also stated that since the objectives are company objectives and not all measured by quality (i.e. safety measures), that we do not have quality objectives.