AS9120B 8.4.3 Information for External Providers

[wbrand]

Hi Everyone,

To meet 8.4.3 (e) "control and monitoring of the external providers performances to be applied by the organization", how can that be addressed in my T & C's or am I reading this incorrectly? Below is the finding:

"No communication of performance monitoring to be applied by BEA"

Thanks in advance.

 

[Al Rosen]

Where do you state, what and how you monitor your suppliers performance? It's not necessarily part of your Ts & Cs.

 

[Sidney Vianna]

As a distributor, how do you monitor your suppliers? Ontime delivery, accuracy of the delivery, physical integrity of the parts, paperwork submittal and accuracy, certification of products, e.g., ROHS, conflict minerals, etc...

Do you establish other contractual arrangements with your suppliers? Such as LTA's (Long term Agreements)? Or is every purchase a transactional event regulated solely by the PO?

The standard basically is asking you to communicate the criteria you will use to review their performance (as it relates to quality).

 

[wbrand]

As a distributor, how do you monitor your suppliers? Ontime delivery, accuracy of the delivery, physical integrity of the parts, paperwork submittal and accuracy, certification of products, e.g., ROHS, conflict minerals, etc...

Do you establish other contractual arrangements with your suppliers? Such as LTA's (Long term Agreements)? Or is every purchase a transactional event regulated solely by the PO?

The standard basically is asking you to communicate the criteria you will use to review their performance (as it relates to quality).

Hi There,

We monitor our suppliers under P-840 (Control External Providers) and we do both LTA and "in & out" contracts. So in short, can I just revised my purchasing T & C's and add a "Approved Providers Criteria & Rating" section and that the suppliers will be kept as approved if Delivery, Product certification & Material discrepancy are above 90%. Anything below that will prompt us to issue the supplier a corrective action form.

 

[ebrachhausen]

I see the replies from Al Rosen and Sidney Vianna, and they both no doubt have more experience than I do. I see that you did not get a further response to your question about adding to the Ts and Cs. My feeling is that although that might work as a sort of quick shortcut and get the language inserted in your documentation, you may be burying something that is important to your vendor's top management in a footer to your purchase order. If you were the leader in your vendor's organization, wouldn't you want to know how you were being measured? I don't have a specific solution, but I think that some higher-level communication is warranted.

 

[dsanabria]

Hi Everyone,

To meet 8.4.3 (e) "control and monitoring of the external providers performances to be applied by the organization", how can that be addressed in my T & C's or am I reading this incorrectly? Below is the finding:

"No communication of performance monitoring to be applied by BEA"

Thanks in advance. [/QUOTE

Q - Do you monitor the OTD ( On Time Delivery and Quality from your Suppliers?

Which is a requirement from Management review 9.3.2 - item 7