T
TheOtherMe
Subject: Re: Assess Customer SPECIFIED suppliers? /Perdue/Ganor/Naish
Date: Mon, 26 Jul 1999 10:54:52 -0600
From: ISO Standards Discussion <[email protected]>
From: [email protected]
Subject: Re: Assess Customer SPECIFIED suppliers? /Perdue/Ganor/Naish
The standard requires you to qualify your sources. It does not say how and it does say that it can be different for different types of suppliers.
First I want to define sole sourced for this response. The supplier is the only company in the world you can buy from. No one else makes the material or goods. As an example, at one time the only company making the pentium chip was Intel. There was no one else in the world who manufactured it and that you could buy it from. That was sole sourced. No aspersions on Intel - even if they delivered half the time late. And 50% were bad you could not go anywhere else. So there was nothing you could do. (I have had similar situations even when I worked at Intel with suppliers to Intel as well as Intel). When you are on the leading edge of technology or in a captured supplier situation you have to live with what you have and try to work with the source as best as they will respond.
If the supplier is truly sole sourced, you can put in your procedure that sole sourced suppliers need only fill out a form indicating their business information you need to set them up in your system. An evaluation buys you nothing as there is no one else to buy from. So no matter how bad they are you will have to use them.
I agree with Eitan - you then have to determine what inspection you will do. But that comes under planning rather than qualification.
If they are not sole sourced as defined above then you have to determine what level of qualification is need in addition to the business information so that you will know which source to use and why you are choosing them.
As far as customer required suppliers is concerned, most of my clients have successfully based years of audits with the qualification for customer supplied sources being the qualification criteria. However, they also indicate the suplier can only be used for the customer who specified them until the supplier is qualified by their standard qualification for new suppliers. Some do the additional qualification as time passes and add them for all customers. Other suppliers are not added because they are never needed for anything else.
When I was at Intel we frequently had to do site audits of new suppliers and even existing ones after a number of problems. I can say from history that some companies looked good in the site audit but could not perfom adequately. Others might not do so good in the audit because they hadn't dotted their "I"s and crossed their "t"s. And some started out good but relied too heavily on one or two people and fell apart after the people left.
The point is to do as good a job as you can and to the degree appropriate for the type of supplier and experience in that commodity. But be cost effective and do only what makes good business sense. Tracking what you get after you get started is equally as important as not being afraid to request actions from a supplier who is ineffective.
Phyllis
Date: Mon, 26 Jul 1999 10:54:52 -0600
From: ISO Standards Discussion <[email protected]>
From: [email protected]
Subject: Re: Assess Customer SPECIFIED suppliers? /Perdue/Ganor/Naish
The standard requires you to qualify your sources. It does not say how and it does say that it can be different for different types of suppliers.
First I want to define sole sourced for this response. The supplier is the only company in the world you can buy from. No one else makes the material or goods. As an example, at one time the only company making the pentium chip was Intel. There was no one else in the world who manufactured it and that you could buy it from. That was sole sourced. No aspersions on Intel - even if they delivered half the time late. And 50% were bad you could not go anywhere else. So there was nothing you could do. (I have had similar situations even when I worked at Intel with suppliers to Intel as well as Intel). When you are on the leading edge of technology or in a captured supplier situation you have to live with what you have and try to work with the source as best as they will respond.
If the supplier is truly sole sourced, you can put in your procedure that sole sourced suppliers need only fill out a form indicating their business information you need to set them up in your system. An evaluation buys you nothing as there is no one else to buy from. So no matter how bad they are you will have to use them.
I agree with Eitan - you then have to determine what inspection you will do. But that comes under planning rather than qualification.
If they are not sole sourced as defined above then you have to determine what level of qualification is need in addition to the business information so that you will know which source to use and why you are choosing them.
As far as customer required suppliers is concerned, most of my clients have successfully based years of audits with the qualification for customer supplied sources being the qualification criteria. However, they also indicate the suplier can only be used for the customer who specified them until the supplier is qualified by their standard qualification for new suppliers. Some do the additional qualification as time passes and add them for all customers. Other suppliers are not added because they are never needed for anything else.
When I was at Intel we frequently had to do site audits of new suppliers and even existing ones after a number of problems. I can say from history that some companies looked good in the site audit but could not perfom adequately. Others might not do so good in the audit because they hadn't dotted their "I"s and crossed their "t"s. And some started out good but relied too heavily on one or two people and fell apart after the people left.
The point is to do as good a job as you can and to the degree appropriate for the type of supplier and experience in that commodity. But be cost effective and do only what makes good business sense. Tracking what you get after you get started is equally as important as not being afraid to request actions from a supplier who is ineffective.
Phyllis
