Audit a sole supplier?

Kchnwtch

Involved In Discussions
#1
Is auditing a sole source supplier just a waste of time, as far as ISO 9001 (2008) is concerned?

I keep a scorecard for them, but recently we've had a run of NCs and poor delivery times.

But even if I were to rate them low, management has long ago decided they are really our only source in the area, and that going outside the area is cost prohibitive.

What is an intelligent response to this situation, in ISO 9001 (2008) terms? Our first surveillance audit is coming up, and I'd like to have an intelligent approach on record. Keeping scorecards works for us, and we have a love/hate relationship with the supplier, but there's no way we can stop using them, despite their glitches and errors.

Thanks in advance for your help! :thanks:
 
Elsmar Forum Sponsor

Sidney Vianna

Post Responsibly
Staff member
Admin
#2
I keep a scorecard for them, but recently we've had a run of NCs and poor delivery times.
Thanks in advance for your help! :thanks:
You can, for example:

  • work WITH the supplier to understand the reasons behind their problems and collaboratively, attempt to resolve the issues
  • trigger corrective action requests to this supplier
  • escalate your complaints to their CB (if they are certified)
  • increase incoming inspection levels for shipments from them
  • trigger source inspections to avoid the receipt of nonconforming parts
  • increase strategic inventory for parts from this supplier (to mitigate late deliveries)

Obviously any single source is a risk for any organization. You should be mitigating the risks and the most logical solution is to develop an alternative source.

Good luck.
 

Kchnwtch

Involved In Discussions
#3
I wouldn't have thought about strategic inventory increases,but that should really help.

This supplier is not certified, and is the single black oxide supplier in the region, so they don't really need us to succeed.

I'm trying to get our purchaser to stop creating rush orders, which is a large undertaking involving unraveling 20+ years of maladaptive thinking that has to change on my side. We don't have a lot of leverage with this supplier because of our past poor behavior. But inventory increases might ease the pain short-term. We've been doing some things on the list, like tracking and creating corrective actions, but it's pretty one-sided at the moment.

Thanks again!
 

Mike S.

Happy to be Alive
Trusted Information Resource
#4
Trust me, MANY companies are stuck with a poor-performing sole-source supplier. It ain’t fun!

Sidney makes some very good points about options for mitigating such a supplier. Developing a second source is sometimes an option, sometimes not, sometimes the second source is even worse in the end. Sometimes a supplier knows they have you by the….ahem….and there is very little you can do about it. In such an instance all you can do is the best you can do. Explaining it to an auditor truthfully should be all that is necessary assuming you are doing everything reasonable to mitigate their sketchy quality.
 

Golfman25

Trusted Information Resource
#6
Yep. Definitely the best way to set things in motion. You can probably help each other, once you get a proper give and take discussion going.:agree:
You definitely need to understand what is going on. Just blindly issuing corrective actions will be a waste of time. Try to figure out what the real problems are, how much is on you, and how much is on them. Good luck.
 

Project Man

Involved In Discussions
#7
I'm trying to get our purchaser to stop creating rush orders, which is a large undertaking involving unraveling 20+ years of maladaptive thinking that has to change on my side. We don't have a lot of leverage with this supplier because of our past poor behavior.
Early on in our certification we too were eager to "fix the supplier" with corrective actions. I came to realize that upon further investigation, It wasn't the supplier at all but our own team setting them up to fail with rush orders, partial information on the PO, etc.

Other posts recommend talking to the supplier and I could not agree more. Nothing replaces face time (and I don't mean the app).
 
Last edited by a moderator:

Kchnwtch

Involved In Discussions
#8
Yes, this is one supplier who has already been ticked off by a rejection we sent them recently, so I'm going to wait a while before I audit them, and instead take a look at what we could do better. Thanks for the advice, everyone!
 

Mike S.

Happy to be Alive
Trusted Information Resource
#9
Sometimes it is appropriate to say "it's not you, it's us" but don't just assume that.

Sometimes you will question your own sanity, wondering how some companies can really "be that way". There are just some companies that don't get it, and unless/until you can place enough pain on them to make it worth it, they refuse to fix problems.

I had one supplier clearly violating our drawing and PO requirements as well as AS9100 requirements, resulting in a lot of NC material shipped to us which we caught at RI, and they basically said, "yeah, too bad, but if you want it fixed, you have to pay extra". Until I threatened to contact their registrar and report them....then they went offline for a few minutes, discussed it, and decided to do it for free.

They were our sole source supplier on a major defense aerospace program and a MAJOR (multi-billion-dollar) company you surely know. :mad:
 

Ninja

Looking for Reality
Trusted Information Resource
#10
Yes, this is one supplier who has already been ticked off by a rejection we sent them recently, so I'm going to wait a while before I audit them, and instead take a look at what we could do better. Thanks for the advice, everyone!
Lots of great advice up above.

Things to consider:
- Don't "wait to audit them"........don't audit them. Sole source justifications exist just for this.
- Ask THEM what you could do better. They may have a long list for you to look at...and you'll learn a bit about yourselves. Humility often does wonders in a relationship.

They are clearly in control of the relationship...don't bite the hand that feeds.
 
Thread starter Similar threads Forum Replies Date
B IATF16949 audit requirement - Auditor request UCL and LCL must be show Xbar-R, IATF 16949 - Automotive Quality Systems Standard 6
T COVID, Furlough and ISO9001 Surveillance Audit Coffee Break and Water Cooler Discussions 2
R External Audit and Certificate prorogation due to the pandemic General Auditing Discussions 10
Dean Bell Implementation of Controls as per SOA for Stage 2 Audit IEC 27001 - Information Security Management Systems (ISMS) 0
G Logistic organization and controls - IATF/ISO 9001 audit Nonconformance and Corrective Action 2
Geoff Cotton Performing a Delta Audit General Auditing Discussions 12
N ISO 19011:2018 - 5.4.2 "...audit program should engage in appropriate continual development..." Training - Internal, External, Online and Distance Learning 4
G MSA check list to audit IATF 16949 - Automotive Quality Systems Standard 8
L Open Positions During AS9100 Audit AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 3
L Stage 2 audit - Requirement for 3 months of records ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 5
F Who can sit in/perform an API audit? Oil and Gas Industry Standards and Regulations 2
L Manufacturing Process Audit Help IATF 16949 - Automotive Quality Systems Standard 6
H AS9100 Checklist for Internal Audit needed AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 1
A What are the pros and cons of using an audit software for internal auditing? General Auditing Discussions 4
F Internal Audit before Pre-Assessment ISO 17025 related Discussions 2
Q Internal audit plan template Internal Auditing 5
G Self Assessment Audit from a new potential customer General Auditing Discussions 3
L Internal audit during COVID-19 restrictions ISO 13485:2016 - Medical Device Quality Management Systems 5
M OEM asking for NC report after certification audit. IATF 16949 - Automotive Quality Systems Standard 3
Ooi Yew Jin Customer E audit preparation Quality Manager and Management Related Issues 2
N Audit non-compliance API Q1 - Use of External Documents 4.4.4 in Product Realization Oil and Gas Industry Standards and Regulations 4
J Remote Audit Experiences - June 2020 General Auditing Discussions 26
F Product audit sampling plans IATF 16949 - Automotive Quality Systems Standard 3
O ISO13485 implementation - Are internal audits expected before stage 1 audit? Design and Development of Products and Processes 3
M Supplier Audit Report - Template for second party audit wanted Lean in Manufacturing and Service Industries 1
Stefan Mundt AS9100D Major nonconformity due to recurrence of a NC during a subsequent CB audit. AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 1
B Using Unreleased Documents & Process Maps for Internal Audit purposes ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 12
Q ISO 9001:2015 man days for surveillance audit ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 11
F ISO 13485 - EU countries that could request another audit ISO 13485:2016 - Medical Device Quality Management Systems 2
H Layered audit updates after COVID-19 shutdowns Process Audits and Layered Process Audits 0
L How to deal with an ISO 13485 Supplier Audit nonconformance ISO 13485:2016 - Medical Device Quality Management Systems 17
M Description of the requirements of clause 9.2.2.3 manufacturing process audit- needs your feedback IATF 16949 - Automotive Quality Systems Standard 0
Armen Conflict of Interest if I audit the QC department? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 16
V Generic IATF 16949 Audit Checklist wanted IATF 16949 - Automotive Quality Systems Standard 3
A NB (Notified Body) Audit of Standards ISO 13485:2016 - Medical Device Quality Management Systems 3
N Audit non-compliance - API Spec Q1 9th Ed 5.6.1.2 b Oil and Gas Industry Standards and Regulations 10
M Any way to execute VDA 6.3 audit remotely? VDA Standards - Germany's Automotive Standards 2
D Audit for ISO and AS 91XX and mitigating exposure to COVID-19 AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 14
D Postpone IATF 16949 audit due to COVID-19 IATF 16949 - Automotive Quality Systems Standard 41
JoCam Certified Body Audit of MDR requirements EU Medical Device Regulations 4
D Do non-IATF customers need to be included in audit scope? IATF 16949 - Automotive Quality Systems Standard 23
Ajit Basrur Track audit findings on Excel tracker Excel .xls Spreadsheet Templates and Tools 9
N Small Company - Internal audit process - Who does the audit? Internal Auditing 16
J Does anyone have an excel IATF 16949 Internal Audit checklist I could use? IATF 16949 - Automotive Quality Systems Standard 7
Watchcat Anyone had an MDR technical file review/audit yet? EU Medical Device Regulations 13
G Addressing Non-Conformances from an Internal Audit that are not product related ISO 13485:2016 - Medical Device Quality Management Systems 11
M Has anyone has been through an MDR audit? (3/2020) EU Medical Device Regulations 1
J Audit Finding For Not Retaining Test Results ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 7
T ISO 27001 sample audit report IEC 27001 - Information Security Management Systems (ISMS) 0
D API Spec Q1 9th Edition # Re-audit - Disputing with API AARs Oil and Gas Industry Standards and Regulations 2

Similar threads

Top Bottom