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Hi Cove'rs
Hope you can help.
Being new to ISO and general Quality procedures, I was charged with Implementing a QMS in a company and with getting a CB to certify us to the 9001:2008 standard. (New job, new role, no predecessors' or assistants)
There was an old QMS (from 2001), which I picked up, dusted off and put in place again, it should be said.
The stage 1 assessment went ok, but the auditor went to town on the 'Process Approach' line and put this in the 'Audit Findings' report.
'(a) The Process/Clause Matrix does not identify all the processes, or all the relevant clauses against each clause. '
AND
'(b) There is a need to identify the Inputs, Outputs, Measurements
and Targets for each process.'
Now... When I set off on this mission, I done a few courses,
read alot of literature from here (which was fantastic) and never
took a massive importance from having a Process Approach, and
more or less took it that the whole 'Process Approach' thing was
a 'recommendation' (which I do agree with) but that it was not a
mandatory instrument when implementing a QMS.
I am preparing corrective actions to address this and other issues on
the 'Audit Findings' report, but desperately need some guidance on
the whole 'Process Approach' approach, as it does seem to
be the way to go.
Any immediate help and guidance in this would be a massive help guys & gals.
Cheers
Xio
Hope you can help.
Being new to ISO and general Quality procedures, I was charged with Implementing a QMS in a company and with getting a CB to certify us to the 9001:2008 standard. (New job, new role, no predecessors' or assistants)
There was an old QMS (from 2001), which I picked up, dusted off and put in place again, it should be said.
The stage 1 assessment went ok, but the auditor went to town on the 'Process Approach' line and put this in the 'Audit Findings' report.
'(a) The Process/Clause Matrix does not identify all the processes, or all the relevant clauses against each clause. '
AND
'(b) There is a need to identify the Inputs, Outputs, Measurements
and Targets for each process.'
Now... When I set off on this mission, I done a few courses,
read alot of literature from here (which was fantastic) and never
took a massive importance from having a Process Approach, and
more or less took it that the whole 'Process Approach' thing was
a 'recommendation' (which I do agree with) but that it was not a
mandatory instrument when implementing a QMS.
I am preparing corrective actions to address this and other issues on
the 'Audit Findings' report, but desperately need some guidance on
the whole 'Process Approach' approach, as it does seem to
be the way to go.
Any immediate help and guidance in this would be a massive help guys & gals.
Cheers
Xio