J
To be clear, the input stipulated is process performance (not analysis). But you cannot argue 'new system, no records' - that one won't fly.
Just by way of comparison, I I had a client certified recently who has not (yet) defined very good metrics for their processes; the auditor was reasonable about this, as it's still a quite immature system. What they'll expect to see say a year from now is different.
It's good to hear that your top management has a good understanding of the QMS requirements.
The picture coming through is of an overly nitpicky and somewhat subjective auditor. I'd go along with you in 'get certified, then move on'.
My 'move on' plan would be (post-certification), have a chat with their technical manager (ie, person the auditors report to) and /or customer service person and request that auditor not be sent again. Ask for a different auditor. Give feedback, discuss your misgivings objectively and insist politely, but firmly, that you want someone else.
This gives you the opportunity to see if the CB can do better, or if it's all the same. If the next one has the same tack... I'd seriously think of switching CBs. Because this kind of nitpickiness and 'do as I want you to do' (eg, the silly example of the paint sample) is NOT typical and NOT what certification is supposed to be about.
Re. Vendor Assessment, yes I agree it's hair splitting.
Get rid of him. There's no point in trying to reason with someone like that. (If anyone can, it's his boss) If the CB's no better, get rid of them too.
Re. 'what to write about root cause' write something as vague as the NCs, such as perhaps 'issue not clear'.
Just by way of comparison, I I had a client certified recently who has not (yet) defined very good metrics for their processes; the auditor was reasonable about this, as it's still a quite immature system. What they'll expect to see say a year from now is different.
It's good to hear that your top management has a good understanding of the QMS requirements.
The picture coming through is of an overly nitpicky and somewhat subjective auditor. I'd go along with you in 'get certified, then move on'.
My 'move on' plan would be (post-certification), have a chat with their technical manager (ie, person the auditors report to) and /or customer service person and request that auditor not be sent again. Ask for a different auditor. Give feedback, discuss your misgivings objectively and insist politely, but firmly, that you want someone else.
This gives you the opportunity to see if the CB can do better, or if it's all the same. If the next one has the same tack... I'd seriously think of switching CBs. Because this kind of nitpickiness and 'do as I want you to do' (eg, the silly example of the paint sample) is NOT typical and NOT what certification is supposed to be about.
Re. Vendor Assessment, yes I agree it's hair splitting.
Get rid of him. There's no point in trying to reason with someone like that. (If anyone can, it's his boss) If the CB's no better, get rid of them too.
Re. 'what to write about root cause' write something as vague as the NCs, such as perhaps 'issue not clear'.
