Audit NC - Not identifying our Customer Specific Requirements - TS16949 (7.3.6.3)

A

AndyU

#1
#1
:confused:We were recently given a non-conformity during an Audit for not identifying our customer specific requirements and therefore not cascading the customers requirement onto our suppliers.
My question is, if our customers accept our PPAP submission doe we need to ensure our supplier has met our final customers requirements?
Surely our 'contract' is with our customer and our supplier with us?
 
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N

NikkiQSM

Quite Involved in Discussions
#2
#2
AndyU said:
:confused:We were recently given a non-conformity during an Audit for not identifying our customer specific requirements and therefore not cascading the customers requirement onto our suppliers.
My question is, if our customers accept our PPAP submission doe we need to ensure our supplier has met our final customers requirements?
Surely our 'contract' is with our customer and our supplier with us?
Click to expand...

In my experience - if the standard says you need to identify the customer's requirements, then you have to identify the requirements. :)
 
S

silentrunning

#3
#3
I would be very nervous if our company did not flow down to our suppliers all the information that had been flowed down from our customers. Things like material traceability and length of record retention can bite you if your supplier does not keep these records for the required amount of time. Better to flow down too much information than not enough. Your customers' purchase orders and quality requirements are usually very specific in what is required.
 
Q

qusys

Trusted Information Resource
#4
#4
AndyU said:
:confused:We were recently given a non-conformity during an Audit for not identifying our customer specific requirements and therefore not cascading the customers requirement onto our suppliers.
My question is, if our customers accept our PPAP submission doe we need to ensure our supplier has met our final customers requirements?
Surely our 'contract' is with our customer and our supplier with us?
Click to expand...
I did not understand. Did you agree customer requirement with your customer or not?
Do you mean that you did not cascade your customer requirments to your direct suppliers?
Probably need more detail and clearer explanation. Could you pls provide that statement of ncn and the evidence to support it?:bigwave:
 
howste

howste

Thaumaturge
Super Moderator
#6
#6
AndyU said:
My question is, if our customers accept our PPAP submission doe we need to ensure our supplier has met our final customers requirements?
Surely our 'contract' is with our customer and our supplier with us?
Click to expand...
Is this requirement relevant to your situation?
TS 16949:2009 said:
7.3.6.3 Product approval process

The organization shall conform to a product and manufacturing process approval procedure recognized by the customer. This product and manufacturing process approval procedure shall also be applied to suppliers.
Click to expand...
 
SATHYABALARAMAN

SATHYABALARAMAN

Involved In Discussions
#7
#7
5.5.2.1 CR - Ensure that customer requirements are addressed, 7.1.1 Customer requirements & reference to its technical specifications shall be included in....quality plan. As per TS standard in many clauses customer requirements have been discussed. In PPAP manual, one element - 17 is Customer specific requirement. So the NC raised is correct.
 
H

Helmut Jilling

Auditor / Consultant
#8
#8
AndyU said:
:confused:We were recently given a non-conformity during an Audit for not identifying our customer specific requirements and therefore not cascading the customers requirement onto our suppliers.
My question is, if our customers accept our PPAP submission doe we need to ensure our supplier has met our final customers requirements?
Surely our 'contract' is with our customer and our supplier with us?
Click to expand...
I think you are mixing several things here, or the auditor did.

Yes, you are required to identify relevant customer specific requirements, and implement them into your system, just like the TS standard requirements.

Yes, you are required to cascade some requirements to your suppliers, but not necessarily all of the CSR requirements would apply. That is why you have to study those CSR requirements, and determine which apply to you, and which shall be cascaded down.

This discussion is related to your QMS, not really a PPAP discussion. The CSR discussion pertains to your documented QMS, not directly limited to your PPAP product approval process.

It is always beneficial for all suppliers in a supply chain to be familiar with the OE's CSR requirements. The whole suppply chain is trying to achive customer satisfaction of the OE. If the OE is not happy, it will not go particularly well for any of the tier suppliers.
 
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