Hello,
Let's imagine that we have situation when the company A is struggling with the components from Supplier. There were few different problems with Supplier (and already received some 8D reports), but this time problem concerns to NOK threaded holes. SQE already knows they are tapping these threads manually. Unfortunately, problem starts when comes to assembly and screws are not perpendicular to the threaded holes (at Company A side). Drawing do not include such feature, but it does not change the fact that part is non-functional. Supplier do not want to acknowledge complaint and is threatening that they will stop production until SQE comes to their plant. What is the role of SQE in such case? 8D audit should be fine regarding the recent other issues, but what if there is no 8D regarding to this specific problem? Additionally, I would say, SQE's role is not to give the solution, but indicate potential lacks / drawbacks of the process, do you agree?
Thanks.
Let's imagine that we have situation when the company A is struggling with the components from Supplier. There were few different problems with Supplier (and already received some 8D reports), but this time problem concerns to NOK threaded holes. SQE already knows they are tapping these threads manually. Unfortunately, problem starts when comes to assembly and screws are not perpendicular to the threaded holes (at Company A side). Drawing do not include such feature, but it does not change the fact that part is non-functional. Supplier do not want to acknowledge complaint and is threatening that they will stop production until SQE comes to their plant. What is the role of SQE in such case? 8D audit should be fine regarding the recent other issues, but what if there is no 8D regarding to this specific problem? Additionally, I would say, SQE's role is not to give the solution, but indicate potential lacks / drawbacks of the process, do you agree?
Thanks.