A
ACEQuality
Hello everyone,
I am yet another Quality Manager that comes and views and learns from this great site. The company that I work for is a small (16 employees) Aerospace Distribution company that has been around 24 years. Our normal business practice is bring in product from the manufacturer or another distributor, then we lable or package it and send it on to our customer.
Upon pressure from our biggest customers (Cessna/Bell) we were certified to the AS9100 REV B//ISO 9001-2000 about 6 years ago. Recerts and survelience audits have all been fine until this week. Our customer came out and went to town on our manual.
The one finding that I want to ask other distributors about is AS9100 8.2.4 states organization shall monitor and measure the characteristics of the product to verify that the product requirements have been met. We basically quoted this from the AS9100 in our manual. The auditor suggested that we should have electronically a database that has the characteristics of every part we deal with. Mind you this is about 7200 different parts. In the past we had just accepted that our supplier had given us the correct part with their cert verifying this, and this has always been fine for the auditors, but now its not.
To me this is almost asking us to re invent the wheel. To actually go in and put characteristics in for all of these parts would take a tremendous amount of time, also adding a check to inspection against these characteristics would add alot of time into the day for recievers thus backlogging the rest of the chain.
My question would be this, how many of the viewers of the forum are distributors, and what have they done to avoid this kind of request?
Thanks!
I am yet another Quality Manager that comes and views and learns from this great site. The company that I work for is a small (16 employees) Aerospace Distribution company that has been around 24 years. Our normal business practice is bring in product from the manufacturer or another distributor, then we lable or package it and send it on to our customer.
Upon pressure from our biggest customers (Cessna/Bell) we were certified to the AS9100 REV B//ISO 9001-2000 about 6 years ago. Recerts and survelience audits have all been fine until this week. Our customer came out and went to town on our manual.
The one finding that I want to ask other distributors about is AS9100 8.2.4 states organization shall monitor and measure the characteristics of the product to verify that the product requirements have been met. We basically quoted this from the AS9100 in our manual. The auditor suggested that we should have electronically a database that has the characteristics of every part we deal with. Mind you this is about 7200 different parts. In the past we had just accepted that our supplier had given us the correct part with their cert verifying this, and this has always been fine for the auditors, but now its not.
To me this is almost asking us to re invent the wheel. To actually go in and put characteristics in for all of these parts would take a tremendous amount of time, also adding a check to inspection against these characteristics would add alot of time into the day for recievers thus backlogging the rest of the chain.
My question would be this, how many of the viewers of the forum are distributors, and what have they done to avoid this kind of request?
Thanks!