Re: Auditing ISO 9001:2000 for...attitude???
I am not certain that a registrar would, or would want to write up a company for bad attitude, but it certainly could fall within the realm of management commitment and customer satisfaction. I think that this is mainly useful to companies as an internal measure IF they truly think that there are problems and truly want to change the company culture. In this day and age, it seems self defeating to not look at your internal satisfaction levels.
Let's think this thru a bit more:
- How would you 'write up' a bad attitude?
- what evidence would you cite?
- what corrective action response would you expect?
- How will management likely respond to an "attitude" finding?