Auditing Management Support - ISO 9001:2008

D

dbulak

#1
I am drawing a blank here. We are having an ISO audit tomorrow. The auditor sent an agenda. On the agenda he has put Management Support: Acivities/Function/Areas. We are ISO 9001:2008 certified and am wondering what he is looking for and where in the standard Management Support is found. Can anyone direct me to where I can find this? Also, Management Support is highlighted in capital letters.

Thanks in advance.
 
Elsmar Forum Sponsor
M

mguilbert

#2
Re: Management Support

First of all I think this is a horrible time for an audit. I am sure your company like most has many people on vacation. The auditor maybe refering to section 5 Management Responsibility. It includes 5.1 Management Commitment; Management Review; Management Representative, Planning, etc.

Hope this helps and I hope your audit goes well.
 
R

red66climb

#5
Everything in section 5 of ISO 9001 is a possible candidate for this portion of the audit. The auditor will probably focus on three aspects:

1. Management Responsibilities - the organization chart and any documentation identifying the roles and responsibilities of the Management Representative are typical candidates
2. Quality Objectives - how management assigns these, how often the progress is reviewed and how the objectives are communicated throughout the company are typically reviewed
3. Management Review - any management reviews since the previous registration audit will be requested (inputs, outputs, meeting minutes, action items, attendees, and the agenda)
4. Quality Planning - one of the the inputs is any changes that may affect the QMS; these inputs should result in action items and/or initiation of quality plans

Good Luck with the audit!
 
B

bluepagen

#6
I agree with all posts listed, however, as an internal auditor, I also look at how timely responses and corrective actions are handled, the ability to find and fix actual root causes, the documentation of preventive actions, and the ability to recognize when a process is faultering. Management ultimately controls these actions. Are these important within the system?
 

John Broomfield

Staff member
Super Moderator
#7
I agree with all posts listed, however, as an internal auditor, I also look at how timely responses and corrective actions are handled, the ability to find and fix actual root causes, the documentation of preventive actions, and the ability to recognize when a process is faultering. Management ultimately controls these actions. Are these important within the system?
bluepagen,

Of course. Here management support is audited when preventive action and corrective action is audited.

The auditor may start with the recurring problems.

The auditor may also look at how managers know when to invoke preventive action (data>reports>action).

John
 

qusys

Trusted Information Resource
#8
I am drawing a blank here. We are having an ISO audit tomorrow. The auditor sent an agenda. On the agenda he has put Management Support: Acivities/Function/Areas. We are ISO 9001:2008 certified and am wondering what he is looking for and where in the standard Management Support is found. Can anyone direct me to where I can find this? Also, Management Support is highlighted in capital letters.

Thanks in advance.
How did the audit go? Was it an external audit ? Just to share the outcome to undestand issues and strengths.:bigwave:
 
Thread starter Similar threads Forum Replies Date
R Auditing support and management processes General Auditing Discussions 7
B Auditing Senior Management to determine the Effectiveness of Management Processes IATF 16949 - Automotive Quality Systems Standard 6
L Auditing Top Management - Meeting Competency Requirements and Questions to Ask General Auditing Discussions 11
K Sample Questions for Auditing Management Rep , Internal Audit and Reg. Compliance Internal Auditing 7
Richard Regalado ISO/IEC 27007:2011 (ISMS) Information Security Management Systems Auditing IEC 27001 - Information Security Management Systems (ISMS) 6
Q Auditing Management Review - Who audits the management review process? IATF 16949 - Automotive Quality Systems Standard 5
M Auditing Test Management Software such as HP Quality Center (HPQC) Test Tool Internal Auditing 1
B Process Approach to Auditing Quality Management System Internal Auditing 12
B I have a question for people working in quality management auditing Career and Occupation Discussions 17
J Auditing the Project Management Office ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 7
H Quality Management Best Practices for Internal Auditing Internal Auditing 6
A Auditing the Internal Auditors and Management Review Internal Auditing 5
S Auditing - Should Management be Auditing? General Auditing Discussions 19
S Auditing the Top Management during the Opening Meeting of Internal Audit Internal Auditing 21
K Auditing the Internal Vendor (Supplier) Management Process Supplier Quality Assurance and other Supplier Issues 2
T OHSAS 18001 - Demonstrating and Auditing Management Commitment. Occupational Health & Safety Management Standards 9
L Internal Auditing of Integrated Management Systems Internal Auditing 12
H Auditing Management Responsibility ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 13
W Problem getting help from upper management with our internal auditing program Quality Manager and Management Related Issues 18
M Auditing Management - Do I need to interview anyone in Executive Management? General Auditing Discussions 6
K Need Help With Auditing Suppliers Against ISO 9001 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 50
R Auditing COT's Suppliers / First Post Supplier Quality Assurance and other Supplier Issues 2
K ISO 9001 Auditing in a Healthcare setting Process Audits and Layered Process Audits 15
S ISO 9001:2015 Internal Auditing Internal Auditing 8
H Auditing Santa's workshop General Auditing Discussions 0
C List of MDSAP Auditing Organizations Medical Device and FDA Regulations and Standards News 1
A What are the pros and cons of using an audit software for internal auditing? General Auditing Discussions 7
cscalise Suggestions for MDR Auditing tools EU Medical Device Regulations 1
J Auditing of Support Function IATF 16949 - Automotive Quality Systems Standard 9
D ISO 13485, FDA 21 CFR 820 and Auditing the Accounting Department ISO 13485:2016 - Medical Device Quality Management Systems 5
S Risk based internal auditing Internal Auditing 6
Randy Remote auditing (for disaster, disease, disturbance etc...) during the Neo Coronavirus Pandemic and Social Distancing Registrars and Notified Bodies 7
K ANVISA B-GMP Auditing requirements for Contract Manufacturers Other Medical Device Regulations World-Wide 1
F AS9100D Internal auditing requirements Internal Auditing 11
R Does any here use an internal auditing tool that works on different platforms? Internal Auditing 3
W Does anyone have an API Q2 checklist for internal auditing? Oil and Gas Industry Standards and Regulations 1
G Best Practices for IT auditing - Is a session-id necessary for a complete audit trail? IEC 27001 - Information Security Management Systems (ISMS) 0
I Questions to ask when auditing for Organizational Leadership and Planning for the QMS? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 3
C CE marking for general IVD (self-certified) & ISO 13485 QMS requirements - auditing EU Medical Device Regulations 6
blackholequasar Internal Auditing Inspiration - Getting volunteers to perform internal audits. Internal Auditing 22
W Internal Auditing carried out by a 3rd party - Review of previous audits AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 3
tony s What is the automotive process approach for auditing? IATF 16949 - Automotive Quality Systems Standard 2
S Internal Auditing for API Spec Q1 - auditor qualification requirements Oil and Gas Industry Standards and Regulations 6
R I've been auditing for a CB for 18 years General Auditing Discussions 10
P Consultant Auditing Qualifications Requirements ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 23
E Informational Internal Audits - Wear multiple hats what can and can't I audit (so I'm not auditing my own work) Internal Auditing 149
M We still have not received our certificate due to a 'backlog' with our auditing body Registrars and Notified Bodies 25
N Online Internal Auditing Course for ISO 13485 - Suggestions ISO 13485:2016 - Medical Device Quality Management Systems 8
A Agenda for 8D audit on Supplier's side - Auditing Corrective Actions General Auditing Discussions 5
U Internal auditing - Company employees or contract second party Internal Auditing 10

Similar threads

Top Bottom