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The CEO/President (owner) of our 80-employee company has about 15 people reporting to him - every manager and several key individual contributors report to him. I know, I know... let's not go there. The point is that he is directly involved in every aspect of the company, albeit due to time constraints, this definitely is a problem, as you can imagine.
Anyway, he has had very little to do with the ISO 9001:2000 quest, and although he appears to understand the underlying principles, I doubt if he has read the manual completely, and I know he has read just a small number of our 24 procedures. On the other hand, he is rather well versed in how the company operates in every aspect.
What sort of questions should our internal auditor ask him, and about what areas should he be quizzed? What sort of questions may the registrar auditor ask him? What records (evidence) may he be asked to produce?
Thanks!
Alex
Anyway, he has had very little to do with the ISO 9001:2000 quest, and although he appears to understand the underlying principles, I doubt if he has read the manual completely, and I know he has read just a small number of our 24 procedures. On the other hand, he is rather well versed in how the company operates in every aspect.
What sort of questions should our internal auditor ask him, and about what areas should he be quizzed? What sort of questions may the registrar auditor ask him? What records (evidence) may he be asked to produce?
Thanks!
Alex
) Your President/CEO may not even consider that system as something he needs to dive into - he may just look at the figures at KPI-time. Basically - customize them - but make sure that they're value-added questions - the last thing you want to do is tick off the President by "wasting his time". 