B
Baldrick
We've just gone through our TS Stage 2 with a few minors, one of which stemmed from HR having no record on file to demonstrate that one of our Logistics people had received any on the job training relating to the bespoke software package that he uses in his job (which is quality critical).
There was no problem with any aspect of our annual appraisal system, and the auditor is happy that we assess our people every year, including confirmation of competency.
We submitted a response that (we thought) covered all the bases - we reissued our training procedure and created a new form for logging future OTJ training. This was accepted by the auditor.
The MAJOR problem is that he is saying that we have to "address the gaps in our records", which I assume means that we have to somehow retrospectively create OTJ training records for everyone on site. :mg:
Apart from the work involved, surely this is problematic from a number of other standpoints? Since nothing was recorded at the time the training was given (remember we are talking only about OTJ training, which was not required in QS9000 or ISO9001:1994), can we realistically expect every employee on site to recall what training they have received? And when? And who delivered it? And what specific elements were covered and what wasn't? We could be talking about a 30 minute chat 10 years ago.
Even if we created these records based upon what people could remember, wouldn't both trainers and trainees be perfectly entitled to refuse to sign them?
Under TS and the new version of ISO we have to assess everyone annually for competency - which we do to or auditor's satisfaction. Doesn't this make it a moot point whether they received any OTJ training or not? Surely the only important thing is that they are now competent, and that we review this regularly?
I agree that recording OTJ training is a useful thing to do from now on, and we have happily agreed to do this. But creating retrospective records? To me that's not required by the standard and adding no value.
I'd appreciate all opinions?
There was no problem with any aspect of our annual appraisal system, and the auditor is happy that we assess our people every year, including confirmation of competency.
We submitted a response that (we thought) covered all the bases - we reissued our training procedure and created a new form for logging future OTJ training. This was accepted by the auditor.
The MAJOR problem is that he is saying that we have to "address the gaps in our records", which I assume means that we have to somehow retrospectively create OTJ training records for everyone on site. :mg:
Apart from the work involved, surely this is problematic from a number of other standpoints? Since nothing was recorded at the time the training was given (remember we are talking only about OTJ training, which was not required in QS9000 or ISO9001:1994), can we realistically expect every employee on site to recall what training they have received? And when? And who delivered it? And what specific elements were covered and what wasn't? We could be talking about a 30 minute chat 10 years ago.
Even if we created these records based upon what people could remember, wouldn't both trainers and trainees be perfectly entitled to refuse to sign them?
Under TS and the new version of ISO we have to assess everyone annually for competency - which we do to or auditor's satisfaction. Doesn't this make it a moot point whether they received any OTJ training or not? Surely the only important thing is that they are now competent, and that we review this regularly?
I agree that recording OTJ training is a useful thing to do from now on, and we have happily agreed to do this. But creating retrospective records? To me that's not required by the standard and adding no value.
I'd appreciate all opinions?