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We have just finished our surveillance audit. Our auditor found had no findings; no majors...no minors...for about the 5th or 6th straight audit...
All a competent auditor would have to do is walk around and see all the non-conformances..both majors and minors...
As a result, top management believe we have a great QMS and are meeting requirements...and yet we continue to produce bad product, ship bad product and do a very poor job on corrective actions; lack of control of non-conforming product is an everyday issue.
Document control is a disaster...
We don't even have our process defined clearly....
And yet...here we are with another great ISO audit....
All a competent auditor would have to do is walk around and see all the non-conformances..both majors and minors...
As a result, top management believe we have a great QMS and are meeting requirements...and yet we continue to produce bad product, ship bad product and do a very poor job on corrective actions; lack of control of non-conforming product is an everyday issue.
Document control is a disaster...
We don't even have our process defined clearly....
And yet...here we are with another great ISO audit....