Auditor had no findings for last few years - Fed up with the whole thing...

G

GoKats78

#1
We have just finished our surveillance audit. Our auditor found had no findings; no majors...no minors...for about the 5th or 6th straight audit...

All a competent auditor would have to do is walk around and see all the non-conformances..both majors and minors...

As a result, top management believe we have a great QMS and are meeting requirements...and yet we continue to produce bad product, ship bad product and do a very poor job on corrective actions; lack of control of non-conforming product is an everyday issue.

Document control is a disaster...

We don't even have our process defined clearly....

And yet...here we are with another great ISO audit....:mad:
 
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Stijloor

Staff member
Super Moderator
#2
Re: Fed up with the whole thing...

What do your internal audits show?
How does management respond to those results?

Stijloor.
 

somashekar

Staff member
Super Moderator
#3
Re: Fed up with the whole thing...

We have just finished our surveillance audit. Our auditor found had no findings; no majors...no minors...for about the 5th or 6th straight audit...

All a competent auditor would have to do is walk around and see all the non-conformances..both majors and minors...

As a result, top management believe we have a great QMS and are meeting requirements...and yet we continue to produce bad product, ship bad product and do a very poor job on corrective actions; lack of control of non-conforming product is an everyday issue.

Document control is a disaster...

We don't even have our process defined clearly....

And yet...here we are with another great ISO audit....:mad:
Your management has done a great job in evaluation and selection of your certifying body .....
 
G

GoKats78

#4
Re: Fed up with the whole thing...

What do your internal audits show?
How does management respond to those results?

Stijloor.
System Audits show compliance...but we don't have auditors that understand the requirements either...not one has gone to ANY ISO auditing training...
Product and Process audits continually show non-conformances..no response from top management.


Not once during the audit did the auditor talk to top management...


And yes somashekar, I agree...sadly I might add...
 

Marc

Hunkered Down for the Duration with a Mask on...
Staff member
Admin
#5
Re: Fed up with the whole thing...

Heck, I've had clients I followed that went 4 to 6 years with zero findings.
 
S

somerqc

#7
Are next audit is a re-cert audit, we haven't had any findings either. However, there are findings from audits as well as in depth Management Reviews that show involvement (well, at least at the time ;) ).

Is our system perfect? Of course not, but, we have used it to find areas of improvement and improve. We still have a long way to go, but, we are getting there.

IMHO, no findings from a 3rd party audit just means that you were able to show the auditor in the brief time they usually have that you have the basics of a quality system and that you are using it. You don't have to be perfect, you just need to use the system.
 
T

Ted Schmitt

#8
I feel your pain.... it´s a tough situation... if managment does not care about having a "real" QMS in place, there is not much you can do to go about changing it. You could even try but I´m sure you´ll end up more frustrated than you are now.

I hate to say this, but I think you should pack your stuff and say "Hasta la vista Baby !"
 

Colin

Quite Involved in Discussions
#9
So, these major and minor nonconformities that exist in your system, did you point any of them out the the external auditors when they were there?

OK, so you may say that it is their job to audit the system and if they spot anything wrong, to point it out to you but if they are sleeping their way through the audit, why note tell them about the problems and let them raise them to your top management.

Better still, why not fix them anyway? It isn't mandatory to get an N/C before fixing a situation. :)
 
G

GoKats78

#10
I feel your pain.... it´s a tough situation... if managment does not care about having a "real" QMS in place, there is not much you can do to go about changing it. You could even try but I´m sure you´ll end up more frustrated than you are now.

I hate to say this, but I think you should pack your stuff and say "Hasta la vista Baby !"
Fortunately, my position is not one where this is my direct responsibility, but it has been at my previous employer - in fact that is why they are my previous employer. I was let go for actually auditing to the standard and our procedures and reporting non-conformances, and non-responsiveness to corrective actions.

This just shows, either the incompetence of the auditor or his recognition that we write the check....
 
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