Auditor Lunch

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R

RosieA

#52
Years ago, I was audited by a British guy who had performed one of the first audits in a remote part of Japan. They didn't know what to feed him, but wanted him to feel at home, so someone read that the Brits like eggs. So for lunch they served him a beautifully made plate of fired eggs, except they missed the part about the eggs being freshly made and hot.

His eggs were stone cold and had been made hours before. He dutifully ate them anyway.

Nothing like the cushy life of an international auditor!
 
M

MIREGMGR

#53
I'm sure he was just reciprocating the audit-subjects' cultural ultra-politeness.

Maybe beyond that, he was also getting the auditor-equivalent of danger pay?
 
R

Roland Cooke

#54
Here's some things not to do.

1) Don't tell the auditor in advance that you won't be providing food. (It's pretty **** mean not to provide food in the first place, but at least let me know so I can sort myself out...:rolleyes:)

2) Don't drive us 30 minutes each way to a restaurant, which then takes 45 minutes to serve the food. (Especially when we have already made it clear that due to previous history of similar shenanigans we are staying put until the audit is finished. Auditors love to finish really late, especially when they then have a 2-hour drive home).

3) If you are located in a foreign country to your guests, try to find out in advance what food will be suitable/palatable.
Especially, if you are in a developing country, and bring food in, try to avoid serving salad (etc) as a specific course. We want to avoid water-washed food for protective health reasons, but we also don't want to cause any insult.



On the flip side:
If your auditor is with you for any length of time, consider inviting them out for an evening meal. At the very least make recommendations of decent/interesting local restaurants. We see enough hotel and chain food, any variety to that is good.
Additionally the social side can lead to better customer relations and an improved overall audit experience for you.
 

Hershal

Metrologist-Auditor
Staff member
Super Moderator
#55
From the assessor perspective here.....

If I know it will be tight with the QMS and a number of technical demonstrations, I almost always ask the lab or inspection agency to bring in lunch, and usually they have sources for that.

In the unlikely potential that they object (has not happened) I can always suggest that extra time must be spent in the evening.

In other counties (e.g., Egypt) lunch truly should be discussed up front. They are always eager to get something palatable, but may not know what exactly to get. That gets compounded if the assessor is vegitarian or has dietary restrictions.

Food can be a fun subject.....
 
A

arios

#56
I am an auditor and I feel gratefull with whatever the auditee provides. Auditees should not worry too much about what to offer as a meal.

One of my former managers once told me "if the auditee invites out you for a dinner one day, it will be nice if you correspond and pay the meal on the next audit day".....that's why I prefer one-day audits :notme:
 
B

brahmaiah

#57
Dear sirs,
I am surprised by Mr.Hershals practice of asking auditors to bring their own lunch.
If the guest is an auditor or a customer or a even a supplier it should not matter.The ancient Sanskrit saying says 'Athithi devo bhava'.Means 'a guest is like god'.I cannot think of asking my guest to bring his own lunch.Many indian companies provide free lunch even to suppliers and visitors.
V.J.Brahmaiah
 

howste

Thaumaturge
Super Moderator
#58
I am surprised by Mr.Hershals practice of asking auditors to bring their own lunch.
I think you misunderstood what Hershal is saying.
From the assessor perspective here.....

If I know it will be tight with the QMS and a number of technical demonstrations, I almost always ask the lab or inspection agency to bring in lunch...
Hershal is the assessor (auditor) in this case. The laboratory or inspection agency is the auditee.
 
B

brahmaiah

#60
Any one who comes to your house invited or uninvited is your guest. That is the concept some societies have. When a person who enters your premises is not treated well it is considered to be a sin. Certainly an auditor is a respected guest. Be an auditor in India you will know about it.

V.J.Brahmaiah
 
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