Have card will audit.
One way that registrars are able to reduce their costs is to freelance their audits, which is different than using subcontracted auditors. Freelancing audits tend to be detrimental to the certified organization, because, like you are describing in your case, there is no consistency and continuity between audits. Just be aware that different registrars have different business models. It is totally appropriate for you to go back to your registrar and inform them that you are not happy with their revolving door approach to your audits. If they don't listen to you, then....
Ken, in addition to all the good advice you have already received, I would like to use your example to make a point about what I have been talking about the 3rd party certification business model. Because most companies think that a certificate is an attribute and "an ISO 9001 certificate is an ISO 9001 certificate", not realizing that the business decisions made by their registrars will affect them, MANY organizations make their registrar selection on price alone (even though they do not public admit it).Hoosierken said:We went through another of our Registrar's Audits this week. This is the third or fourth auditor to visit here and in six months we will be seeing another different face. Personally I'm getting tired of having a new person with their own opinions telling us that we should change A to B when the previous auditor said we should change B to A. Does the word and meaning of "Standard" mean anything to them.Ken
One way that registrars are able to reduce their costs is to freelance their audits, which is different than using subcontracted auditors. Freelancing audits tend to be detrimental to the certified organization, because, like you are describing in your case, there is no consistency and continuity between audits. Just be aware that different registrars have different business models. It is totally appropriate for you to go back to your registrar and inform them that you are not happy with their revolving door approach to your audits. If they don't listen to you, then....