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Well after about a year of lurking, finally time to ask a question that the Search button does not seem to lead to a good answer.
First of all, thanks Marc for an invaluable resource. By far the best on the interwebs.
We are a company of 6, and 18 months ago I did not know what ISO or QMS was. I was in charge of eCommerce, among several other things. Then we decided we were ready to go into Canada, and that is when I started learning all those cool acronyms.
So the road to 13485 under CMDCAS began, as I donned my new QA Manager hat. We bought a 13485 QM template, and spent countless hours modifying to mirror what we do.
18 months later...... Last week was the pre-assessment.
The auditor wants me to get rid of every instance of the word "satisfaction" from my QM, because 13485 does not require satisfaction. The reason I left it in there is because I thought...well, I still want my customers satisfied.
I am curious to your thoughts on this, and what I should replace
QOP-82 Feedback and Customer Satisfaction with, if anything.

First of all, thanks Marc for an invaluable resource. By far the best on the interwebs.
We are a company of 6, and 18 months ago I did not know what ISO or QMS was. I was in charge of eCommerce, among several other things. Then we decided we were ready to go into Canada, and that is when I started learning all those cool acronyms.

So the road to 13485 under CMDCAS began, as I donned my new QA Manager hat. We bought a 13485 QM template, and spent countless hours modifying to mirror what we do.
18 months later...... Last week was the pre-assessment.
The auditor wants me to get rid of every instance of the word "satisfaction" from my QM, because 13485 does not require satisfaction. The reason I left it in there is because I thought...well, I still want my customers satisfied.
I am curious to your thoughts on this, and what I should replace
QOP-82 Feedback and Customer Satisfaction with, if anything.
