Re: Auditor wants me to get rid of 'Satisfaction' from QM - Can't get no... satisfact
Please let us know how the Stage 1 went.
I want to thank everybody for all the great advice. You people are all so wonderful. I wanted to clarify that I do like my auditor. I know that is irrelevant, but I just thought I would mention it.
After assimilating all the great input about including satisfaction, I have decided to limit the scope to Feedback only, using the info to gauge whether our product is safe and effective.
I wont have much of a chance to be active on this thread until after my Stage 1 assessment in a couple weeks, as I have a lot to prepare between now and then. Thanks again to everyone!
After assimilating all the great input about including satisfaction, I have decided to limit the scope to Feedback only, using the info to gauge whether our product is safe and effective.
I wont have much of a chance to be active on this thread until after my Stage 1 assessment in a couple weeks, as I have a lot to prepare between now and then. Thanks again to everyone!


but they aren't considered a satisfactory measure (no pun intended).
my advice is to be careful what you declare. Use references to customer satisfaction when you can confidently show you know what that satisfaction is, why it is what it is, and what you're doing about it. Without these things, IMO customer satiusfaction is an idea, or a slogan. 