Auto email reminder sent to customer - Calibration Due Notices

N

neoth

#1
Hi,

anyone using any software or method to send an auto reminder email to customers showing them a list of thier items that is going to due for calibration?

regards
 
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BradM

Staff member
Admin
#3
Good idea!! :agree1:

We have calibration software that has built-in notices regarding the past due. The problems I have seen with this:

1. In general the people requiring the notifications are the people who are less 'organized' so to speak about these matters anyway. Thus, they can (and do) respond with "I didn't get any notice. Are you sure you sent one?"

2. Some of them looked so canned and boring, they tend to overlook them.

I have found sending an e-mail to them with a list serves the best. It gives me a clear trail to show what I did to follow-up. Then, I can forward that sent e-mail (to QA/ supervisor/ whoever) when it's time to escalate the issue.

As a suggestion... whatever you do, be very consistent and on-time or early. People will tend to want to avoid being harassed. So if they know on every first day of the past due month they'll be getting a call...:)they'll either work to get it in a little sooner; and won't be so irritated about being contacted. If they do get irritated, it's a simple matter of suggesting if you don't want to be contacted, please return xxxx/yyyyy/ whatever to you by the third week of the month. :agree1:
 
M

michaelrm

#4
I have these issues as well but our system auto generates a NCR on the offending department/supplier if a response is not received by a due date – after a few NCR's have been lodged they soon get the message.


God forgives, the “system” and I do not....:lmao:
 

qusys

Trusted Information Resource
#5
I have these issues as well but our system auto generates a NCR on the offending department/supplier if a response is not received by a due date – after a few NCR's have been lodged they soon get the message.


God forgives, the “system” and I do not....:lmao:
Could I kindly ask if you have registrated a down of the trend of these NCR using this system of reminder? is it effective?:bigwave:
 
M

michaelrm

#6
It has proved to be extremely effective over time as we use a scoring system by department that directly effects the department heads overall performance and KPI's.
 
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