Automating RMA (return merchandise authorization) process - heard/aware of any?

P

persistence

#1
hello everyone,

very delighted to have found this very active forum community. i'm new here, and must admit i'm a little intimidated because from the posts that i've read so far... y'all seem to possess vast experience in this field.

i am trying to develop an automated system for processing an RMA - return merchandise authorization. i (think) i know the processes involved... basically,

- a customer requests for an authorization to return an item
- vendor authorizes the request and assigns an RMA number
- customer ships the items
- vendor reviews the item and makes a decision
- etc, etc

all these will be fully automated and will be all hosted online.

i also intend for this software to accomplish more, like making it a utility for creating Corrective Action and Root Cause Analysis. I believe this system will help a lot of companies.

have you heard of a service like this? i have done my due diligence and searched the internet over and over but have not found anything like it. that's also how i came across this forum site.

i have some more questions but id like to post them some other time. i need to know first if im on the right discussion thread, and if my topic is relevant enough.

hope to hear your thoughts.
 
Last edited by a moderator:
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harry

Super Moderator
#2
Welcome to the forum,

If you would like to read more and see if you've covered all grounds, there are some good discussions in the threads within the similar discussions box (just scroll down the page).

Interesting project but this being a week-end, the response may be slow and you need to be more patient.
 
P

persistence

#3
Thanks for the reply, Harry. I was hoping to get some feedback on what actual users or practitioners in the manufacturers/distributors field would want from an automated returns solution. Things that have always been on their wishlist but seem to be always missing on their current system somehow. What's are their biggest concerns.. is automating the process always a good solution.. things like that. I'm also looking for actual user experiences that some people may have in using these kind of automations. Not really looking for specific product names or services, although i don't mind any comments or suggestions. I have a system that tries to automate any returns solution of most types of industries.. it's pretty slick, and i would be very surprise if it's not something that QC people would not want. Hoping to get validation from people in this industry if Im on the right direction so far.
 
P

persistence

#4
well i guess i cant get a feedback if you dont know what exactly im talking about, no? i want to post a link but I dont wanna look like im just fishing for clicks. i dont even have any ads on my site to benefit from just ANY clicks..

anyway, are you willing to lend me a hand and try it out? pls PM me so i can send you the link. i promise it's industry related and not just some stupid offers or anything like that.. :)

please??
 

Stijloor

Staff member
Super Moderator
#5
well i guess i cant get a feedback if you dont know what exactly im talking about, no? i want to post a link but I dont wanna look like im just fishing for clicks. i dont even have any ads on my site to benefit from just ANY clicks..

anyway, are you willing to lend me a hand and try it out? pls PM me so i can send you the link. i promise it's industry related and not just some stupid offers or anything like that.. :)

please??
:topic:

Well, you are persistent...:D

Stijloor.
 

Stijloor

Staff member
Super Moderator
#6
Well I guess I can't get a feedback if you don't know what exactly I'm talking about, no? I want to post a link but I don't want to look like I'm just fishing for clicks. I don't even have any ads on my site to benefit from just ANY clicks..

Anyway, are you willing to lend me a hand and try it out? Please PM me so I can send you the link. I promise it's industry related and not just some stupid offers or anything like that.. :)

please??
A Google search yielded this software supplier information. As you can see, most of this stuff is included in an ERP system. BTW, in most industries, RMA is known as "Return Material Authorization."

Stijloor.

P.S. Don't forget the shift key...it looks so much more professional.. ;)
 
P

persistence

#7
Hey Stijloor, Thanks for providing those info, now I have more references to compare my project with. I'm going to use them to further validate my assumptions.

Hey folks, will a free web-based rma software this help you or your organization?

I'd still appreciate any other feedback and suggestions.
 
Last edited by a moderator:

CarolX

Super Moderator
Super Moderator
#8
Hey Stijloor, Thanks for providing those info, now I have more references to compare my project with. I'm going to use them to further validate my assumptions.

Hey folks, will a free web-based rma software help you or your organization?

I'd still appreciate any other feedback and suggestions.
persistance,

What, if any, is your connection to this website?
 
Last edited by a moderator:
P

persistence

#10
I'm a partner that helps on weekends to validate ideas, persistently.

BTW, Thanks for noticing the effort Stiljoor. I think "Persistence" is the root of all success. Many great leaders were able to attain their positive impact and contribution to society using that quality.
 
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