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hello everyone,
very delighted to have found this very active forum community. i'm new here, and must admit i'm a little intimidated because from the posts that i've read so far... y'all seem to possess vast experience in this field.
i am trying to develop an automated system for processing an RMA - return merchandise authorization. i (think) i know the processes involved... basically,
- a customer requests for an authorization to return an item
- vendor authorizes the request and assigns an RMA number
- customer ships the items
- vendor reviews the item and makes a decision
- etc, etc
all these will be fully automated and will be all hosted online.
i also intend for this software to accomplish more, like making it a utility for creating Corrective Action and Root Cause Analysis. I believe this system will help a lot of companies.
have you heard of a service like this? i have done my due diligence and searched the internet over and over but have not found anything like it. that's also how i came across this forum site.
i have some more questions but id like to post them some other time. i need to know first if im on the right discussion thread, and if my topic is relevant enough.
hope to hear your thoughts.
very delighted to have found this very active forum community. i'm new here, and must admit i'm a little intimidated because from the posts that i've read so far... y'all seem to possess vast experience in this field.
i am trying to develop an automated system for processing an RMA - return merchandise authorization. i (think) i know the processes involved... basically,
- a customer requests for an authorization to return an item
- vendor authorizes the request and assigns an RMA number
- customer ships the items
- vendor reviews the item and makes a decision
- etc, etc
all these will be fully automated and will be all hosted online.
i also intend for this software to accomplish more, like making it a utility for creating Corrective Action and Root Cause Analysis. I believe this system will help a lot of companies.
have you heard of a service like this? i have done my due diligence and searched the internet over and over but have not found anything like it. that's also how i came across this forum site.
i have some more questions but id like to post them some other time. i need to know first if im on the right discussion thread, and if my topic is relevant enough.
hope to hear your thoughts.
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